Senior Quality Assurance Advisor
About The Position
The position of Senior Quality Assurance (QA) Advisor is responsible for developing, implementing, documenting and sustaining quality assurance programs and reporting to ensure existing and emerging risks associated with business activities are effectively identified, measured, monitored and controlled. Working in conjunction with management and internal business areas, this position is the subject matter expert for everything the Quality Assurance team develops, implements and produces. Ensures quality standards are established in accordance with internal practices, risk and compliance policies and procedures, and regulatory requirements. This position will also maintain a superior level of quality service standards set by the organization.
Requirements
- Bachelor’s Degree in Business Administration or related field, or equivalent education or work experience.
- Five years of quality assurance, operations or process experience in a lending department.
- Minimum of one year related experience in a role that has demonstrated leadership abilities.
- Subject matter expertise experience in a financial services environment.
- Strong organizational and time management skills.
- Demonstrated advanced experience analyzing data, identifying trends, and recommending solutions.
- Ability to work effectively under pressure and with heavy workloads.
- Advanced knowledge of Federal and State regulations
- Competence, knowledge, and understanding of credit union policies and procedures.
- Professional and effective interaction, verbal and written communication skills.
Nice To Haves
- LoansPQ and/or Symitar experience desirable.
Responsibilities
- Uses subject matter expertise to provide guidance in the design, assessment, implementation and/or administration of moderate to complex quality assurance programs, reporting, practices and policies.
- Verifies data input in system of record and certifies accuracy of disclosures, in accordance with regulatory and credit union requirements.
- Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
- Develops, creates and administers quality assurance programs and communicates quality program decisions.
- Prioritizes and delegates workload to adhere to service level agreements and regulatory timeframes.
- Proactively maintains effective communication with Consumer Lending areas to include management regarding status of audits.
- Proficient at performing root cause analysis on business error trends and provides recommendations.
- Briefs key stakeholders and management on quality assurance review results, trends, studies, and initiatives.
- Provides team support for questions and ensures training is adequately delivered to employees according to loan policy and guidelines.
- Keep current with knowledge of the credit union’s lending updates, criteria, guidelines, procedures, policies and processes.
- Ensures audit documentation and test plans are complete and accurate according to credit union policy requirements, lending guidelines and applicable regulations.
- Participate in AML/BSA compliance training as assigned. Adhere to Credit Union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
