Senior Quality Analyst - Clinical Quality Investigations

Providence•Seattle, WA

About The Position

The Case Manager, Clinical Quality Investigations, is an expert consultant, investigator, case manager and delegate of Swedish Medical Center's Board for hospital and hospital-based outpatient clinical care grievances. This person operates in a high-volume, high-stress environment and has multi-campus responsibility to ensure that clinical care grievances are responded to and documented in compliance with Swedish Medical Center policy and in accordance with requirements of external regulatory agencies, including The Joint Commission, Det Norske Veritas, The Center for Medicare/Medicaid Services, and the Washington State Department of Health. Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

5 years as a clinician in a healthcare setting with at least two of those years being in management, education, or related to clinical quality; or a graduate degree and at least 10 years of experience in a quality investigation position considered in lieu of no clinical education.
Experience working with individuals in distress
Experience in developing quality improvement initiatives in healthcare
Experience in investigation, including review of medical documents and interpersonal interactions
Experience in managing upward and accomplishing desired results
Experience in effective verbal communication both in large groups and one to one settings
Documented experience in composing clear written communication with grammatical accuracy and appropriate, professional tone

Nice To Haves

Bachelor's Degree in Nursing
Bachelors or Masters Degree in a related field accompanied by relevant experience

Responsibilities

Investigating clinical care grievances
Documenting clinical care grievances in compliance with Swedish Medical Center policy and external regulatory agency requirements
Operating in a high-volume, high-stress environment
Having multi-campus responsibility
Working with individuals in distress
Developing quality improvement initiatives in healthcare
Reviewing medical documents and interpersonal interactions
Managing upward and accomplishing desired results
Effective verbal communication in large groups and one-to-one settings
Composing clear written communication with grammatical accuracy and appropriate, professional tone