Senior QTC Support Specialist

ModMed•Brick, NJ

6d•Hybrid

About The Position

The Senior Quote-to-Cash (QTC) Support Specialist manages the full QTC lifecycle for named and high-value enterprise accounts, serving as a key driver of operational accuracy and revenue retention. In this role, you will oversee end-to-end workflows—from new customer onboardings, upsells, and price increases to enterprise renewals and buyout negotiations. By bridging system precision with strategic cross-functional collaboration, you will ensure contract execution, pricing alignment, and seamless support across key accounts.

Requirements

Bachelor’s degree in Business, Sales, or a related field.
3+ years of relevant experience managing enterprise customer accounts, including renewals, pricing execution, and customer retention strategies.
Hands-on SaaS industry experience in a fast-paced environment.
Proven capability to negotiate terms, manage buyout processes, and navigate customer objections effectively.
Proficiency with CRM and CPQ platforms, specifically Salesforce and Salesforce CPQ.
Working knowledge of financial reporting, invoice reconciliation, and revenue recognition principles.
Strong analytical, time management, and problem-solving abilities with high attention to detail.
Excellent communication and collaboration skills with strong emotional intelligence.

Nice To Haves

5+ years of experience in Revenue Operations, Sales Operations, or a related customer-facing operational role.

Responsibilities

Manage the full Quote-to-Cash lifecycle for named and enterprise accounts, handling workflows for new customers, upsells, renewals, and ongoing retention initiatives.
Lead contract negotiations for enterprise renewals and at-risk accounts, including structuring and executing early termination buyout agreements.
Execute enterprise and strategic price increases while supporting quoting workflows across Customer Success and Professional Services teams.
Audit enterprise and strategic account usage to ensure contracting accuracy and identify potential revenue opportunities.
Support invoice reconciliation and end-of-month booking reviews to ensure precise financial reporting and revenue recognition.
Address daily contract inquiries and maintain incoming support queues within Salesforce.
Partner cross-functionally with Sales, Customer Success, Legal, Support, and Finance to ensure smooth deal execution.
Support, train, and guide offshore teams on quoting standards and task execution.

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities
Dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.