Senior QA Specialist

BMO•Toronto, ON

9d•$75,900 - $141,900

About The Position

We are seeking an experienced Senior QA Specialist with a strong background in Customer Connect to join our quality assurance team. The ideal candidate will have over 10 years of professional experience in QA, with a proven track record in testing, process improvement, and delivering high-quality software products. This role requires deep expertise in Customer Connect platforms, excellent analytical skills, and the ability to collaborate with cross-functional teams to ensure seamless customer experiences.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
10+ years of experience in software quality assurance, including test planning, execution, and automation.
Demonstrated hands-on experience with Customer Connect solutions or similar customer engagement platforms.
Personal and business banking experience is a must.
Strong knowledge of QA methodologies, tools, and processes (e.g., Selenium, Jira, TestRail).
Excellent analytical, problem-solving, and communication skills.
Ability to work independently and as part of a collaborative team.
Data driven decision making - In-depth.

Nice To Haves

Relevant certifications (e.g., ISTQB, CSTE) are a plus.

Responsibilities

Design, implement, and execute comprehensive test strategies and plans for Customer Connect solutions.
Lead end-to-end testing activities, including functional, regression, integration, and user acceptance testing.
Demonstrate expertise in test design, review, and execution for banking applications and customer engagement platforms.
Identify, document, and track defects, providing detailed reports and recommendations for resolution.
Collaborate closely with development, product, and support teams to ensure requirements are met and quality standards are upheld.
Mentor and support junior QA team members, sharing best practices and fostering a culture of continuous improvement.
Stay current with industry trends, tools, and technologies relevant to QA and Customer Connect platforms.
Provide QA Subject Matter Expert (SME) support, leveraging thorough banking and application knowledge to guide teams and stakeholders.