CHILD SUPPORT ACCOUNT RECONCILIATION OPERATIONS BUREAU CHIEF, SPSA, Opt 1

State of Illinois•Chicago, IL

1d•$10,500 - $12,500•Hybrid

About The Position

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a highly qualified and motivated individual to serve as Child Support Account Reconciliation Operations Bureau Chief. This position plans, directs, and evaluates the operation and activities of the bureau as well as developing, recommending, and implementing policies and procedures. The position also monitors and confirms implementation of the intake and the sanctioning processes while monitoring adherence to federal and state laws, rules, and regulations. The ideal candidate will have excellent communication, organizational, and analytical skills. The candidate will demonstrate their dedication to teamwork, the ability to work in a fast-paced, ever-changing environment, a strong supervisory background including experience managing a large staff, managing large scale operations, and the desire to promote and provide quality services on behalf of the State of Illinois. HFS values employees with different backgrounds, life experiences, and talents.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college
Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or business organization

Nice To Haves

Three (3) years of professional experience utilizing statistical analysis to evaluate organizational performance
Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off
Three (3) years of professional experience developing, interpreting, and implementing policies and procedures for a Child Support program
Three (3) years of experience ensuring organizational compliance with federal and state laws, rules, and regulations related to child support
Three (3) years of professional experience communicating in verbal and written form with internal and external colleagues and stakeholders
Three (3) years of developing and directing special projects in a private or public organization
Three (3) years of professional experience consulting with management in the development and reviewing of legislation pertinent to Child Support programs

Responsibilities

Serves as the Child Support Account Reconciliation Operations Bureau Chief by planning, directing, and evaluating the operation and activities of the bureau
Serves as a full line supervisor
Reviews and evaluates programs and procedures
Develops and monitors an on-going process for review and modification of current support orders which adhere to federal and state specifications
Establishes working relationships with other state, local, and public agencies and with the Attorney General’s Office and other members of the legal community regarding the prosecution and handling of cases referred by the bureau
Attends meetings and conferences with the Division Administrator, Deputy Administrator, Director, and other management staff in the agency
Consults with management in the development and review of legislation pertinent to the programs of the bureau
Plans staff utilization and development
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

Monday-Friday work schedule
Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)