Senior PS Consultant
Miratech
•Remote
About The Position
Miratech is seeking a Senior PS Consultant to join their team. This role is focused on designing and delivering modern cloud-based contact center solutions, with an initial emphasis on a Talkdesk project. Miratech delivers end-to-end Customer Experience (CX) solutions to a diverse portfolio of clients.
Requirements
- 5+ years of experience with enterprise contact center platforms
- Hands-on experience with Talkdesk (implementation, configuration, development)
- Expertise in Talkdesk Studio (IVR flows, routing, automation)
- Proven skills in Genesys Cloud CX, including development, implementation, and support
- Experience with integrations (APIs, CRM systems such as Salesforce, Zendesk, etc.)
- Hands-on experience in CCaaS migration projects, including transitions to Talkdesk
- Solid understanding of SIP/VoIP, SBCs, and call routing principles
- Strong analytical and problem-solving skills
Responsibilities
- Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
- Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
- Analyze business and technical requirements to define scalable and efficient architectures
- Own and evolve contact center solution architecture across cloud platforms
- Configure and customize solutions (IVR, routing strategies, integrations, automation)
- Lead implementation, deployment, and upgrade activities
- Collaborate with stakeholders and third-party vendors to ensure successful delivery
- Support go-live activities and ensure a smooth transition to production
Benefits
- health insurance
- relocation program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
