Design and Experience Strategy PS Senior Manager

HP•Palo Alto, CA

9d•Onsite

About The Position

This role is responsible for managing the overall user experience design strategy, ensuring it aligns with company objectives and user needs. Leads the definition and delivery of end-to-end worker experiences across Personal Systems, connecting experience strategy, incubation, and design execution into a cohesive capability. Bridges long-term experience vision with near-term product delivery, helping the organization define where HP should differentiate, how worker journeys should evolve, and how design can drive measurable business and user outcomes. Ensures that Experience is positioned as a strategic capability and leads a team that combines experience strategy, incubation, UX/UI excellence, and rapid prototyping. It connects long-term experience direction with current business priorities, while building the team, methods, and operating model required to create a stronger, more outcome-driven Experience organization for Personal Systems, within the Design org.

Requirements

Experience managing the overall user experience design strategy.
Experience leading the definition and delivery of end-to-end worker experiences.
Experience bridging long-term experience vision with near-term product delivery.
Experience building and leading teams that combine experience strategy, incubation, UX/UI excellence, and rapid prototyping.
Experience in people-care management, including hiring, performance planning, coaching, and career development.
Experience managing headcount, deliverables, schedules, and costs for multiple projects.
Experience engaging with program managers, marketing, supply chain, technical leaders, and executives.
Experience managing relationships with outsourced partners and suppliers.
Experience identifying opportunities for process improvement and cost reductions.
Experience developing future visions that balance user needs, business objectives, and technical feasibility.
Experience creating user experience goals, priorities, and deliverables aligned with product milestones.
Experience coordinating multiple projects to completion.
Experience driving adoption of user experience practices.
Experience managing stakeholder relationships and facilitating client engagements.

Nice To Haves

Experience with HP's design system.

Responsibilities

Future experience vision and Northstar definition: Translate shifts in work patterns, human needs, and technology into a clear future-state vision for worker experiences across PS, defining the principles and areas of differentiation that guide incubation and design direction.
E2E experience strategy: Set priorities for the team around key worker journeys, opportunity areas, and strategic initiatives that connect long-term vision to current business needs.
Experience Incubation and opportunity shaping: Build and oversee an incubation pipeline, ensuring the team has the capacity, structure, and direction to explore and develop new experience opportunities.
UX/UI excellence and experience governance: Guide the team’s execution quality across UX and UI, establishing shared standards, review mechanisms, and decision frameworks that ensure coherence across experiences.
Rapid validation and learning loops: Establish the team’s operating model for lean discovery, prototyping, testing, and iteration, enabling faster learning and more evidence-based decisions.
Team leadership and capability building: Build, lead, and develop a multidisciplinary team, shaping roles, talent, ways of working, and organizational partnerships needed to scale impact.
Provides direct and ongoing leadership for an organization of multiple subordinate managers and individual contributors creating user experience design solutions and managing projects for products and service lines.
Manages headcount, deliverables, schedules, and costs for multiple ongoing projects and programs, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
Engages with program managers, marketing, supply chain, technical leaders and executives to communicate program status, escalate issues, and guide and influence strategic decision-making.
Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
Proactively identifies opportunities for process improvement and cost reductions opportunities.
Provides overall people-care management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development.
Drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.
Develops a future vision that continuously balances the needs of the user, business objectives and requirements, and is also technically feasible, while demonstrating proper use of organization's design system.
Creates user experience goals, priorities, and deliverables that align with product milestones, coordinates multiple projects to completion, and drives adoption of user experience practices.
Manages the relationships across the stakeholder spectrum, facilitates interactions and supports client engagements by contributing to request for proposals, support pitches, roadmap explanations and planning.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave