Senior Provider Network Assistant

Liberty Dental Plan Careers•Tustin, CA

2d•$25 - $31•Hybrid

About The Position

Liberty Dental Plan is seeking an experienced Senior Provider Network Assistant to provide advanced support for provider recruitment, network maintenance, and administrative operations. In this highly visible role, you will partner closely with Network Managers and Provider Network leadership to ensure accuracy, compliance, efficiency, and exceptional provider service. This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment, enjoys solving complex challenges, and is passionate about building strong provider relationships while mentoring others.

Requirements

Bachelor's degree or an equivalent combination of education and relevant work experience.
Minimum of 2 years of experience in dental office management, managed healthcare, sales, customer service, or a related field.
Minimum of 1 year of provider network experience or experience working within a Dental PPO or DHMO environment.
Strong verbal and written communication skills in English.

Nice To Haves

Advanced customer service skills with experience managing escalated issues and provider concerns.
Strong organizational, time management, and project coordination skills.
Advanced proficiency in Microsoft Office Suite, particularly Excel.
Ability to work independently, identify solutions, and manage competing priorities.
Knowledge of dental terminology, provider contracting processes, and credentialing.
Experience coordinating initiatives and meetings across multiple departments.
Bilingual communication skills are a plus.

Responsibilities

Manage multiple Outlook inboxes and respond to escalated provider inquiries from provider offices and internal departments.
Troubleshoot advanced provider web portal issues and support providers through resolution.
Lead provider recruitment efforts, including outreach for complex cases involving missing or incomplete documentation.
Develop, track, and distribute provider communications, notices, and updates via email and fax.
Conduct advanced provider verification activities, including roster maintenance, appointment availability validation, and contract compliance reviews.
Review online provider contract submissions to ensure accuracy and completeness prior to leadership review.
Audit provider contracts, updates, and terminations to ensure compliance with internal standards and procedures.
Create and coordinate meeting agendas, materials, and follow-up action items.
Maintain tracking tools and reports used for project oversight and operational monitoring.
Conduct research and analysis related to provider network systems, processes, and data initiatives.
Provide guidance, training, and support to junior team members.
Assist with special projects and additional responsibilities as assigned.

Benefits

Competitive pay structure and savings options to help you reach your financial goals.
Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
100% employer-paid dental coverage for employees and eligible dependents.
Vision insurance with low-cost premiums for employee-only coverage and dependents.
Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
Flexible Spending Accounts for healthcare and dependent care expenses.
Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
Long-term disability coverage.
Expansive wellness programs, including company-wide wellness challenges, and gym discounts.
Employee Assistance Program (EAP) to support mental health and well-being.
Generous vacation and sick leave policies, with the ability to roll over unused time.
10 paid company holidays.
Tuition reimbursement for eligible educational expenses.
Remote or hybrid work options available for various positions.