Senior Property Manager

MRK Property Management LLC•Upper Darby, PA

3h•$69,852 - $79,943

About The Position

The Senior Property Manager is responsible for overseeing all facets of property operation at multiple locations. This includes ensuring consistent execution of revenue collection and expense management practices, operational and contractual obligations, resident relations policies and procedures, and employee hiring, training, development and retention.

Requirements

Bachelor’s degree (or equivalent combination of education and experience)
Minimum of six years within the property management industry
Minimum of three years of supervisory experience in a management position, which includes annual budget processing, accounting, compliance, and interviewing/selection/performance management of employees
Scheduling flexibility based on business needs
Excellent interpersonal skills
Strong written and verbal communication skills
Advanced customer service and problem-solving skills
Technically proficient in Microsoft Office
Ability to work in a fast-paced, action-oriented environment
Ability to establish relationships across the organization and at various hierarchical levels
Ability to travel up to 25% of the time

Nice To Haves

Experience with Public Housing, Project-based Voucher, Tax Credit, and Section 8 is highly preferred

Responsibilities

Models and instills company mission and values within all employees
Champions continuous improvement and regularly implements strategies to enhance resident satisfaction, work processes and property performance
Ensure each property meets all contractual and operational obligations—safety, security, maintenance, marketing, landscaping/curb appeal, etc.
Develops and administers operating and capital expense budgets which reflect the owner’s performance goals
Forecasts and oversees major capital expense projects, including HVAC systems, roofing, and parking lot surfacing, etc.
Performs operational reviews and takes corrective action to address deficiencies at each property
Analyzes and distributes monthly financial statements—submits variance reports and remediate discrepancies
Maintains complete, accurate, legible, and compliant documentation and property files at each property
Coordinates timely revenue collection in accordance with lease obligations and accounts receivable procedures
Manages resident relations and coordinates requests for repairs or maintenance at each property
Furthers residents’ understanding of rent charges and lease issues
Completes the initial application as well as annual re-certifications for all funding sources accurately and on-time to ensure compliance with applicable program/s (e.g. Low-Income Housing Tax Credit (LIHTC), Home, Public Housing, etc.) at each property
Partners with district or regional manager to fill vacant positions with qualified permanent employees as soon as possible—ideally within 45 days or less
Coordinates candidate interviews and partners with district or regional manager to make well-informed hiring determinations
Ensures compliance with local, state and federal employment laws and regulations—seek counsel from human resources as necessary
Facilitates new hire orientation, on-boarding and training
Provides ongoing, balanced performance feedback to employees
Counsels underperforming employees and provides direct commentary to their improve performance
Identifies top performers and advocates their ongoing development
Adheres to Fair Housing Laws in all resident and prospect interactions
Other duties as assigned