Senior Property Manager
About The Position
GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity. As Senior Property Manager, you will provide strategic leadership and operational oversight for a premier Class A office portfolio, including GWL Realty Advisors' corporate head office. Reporting to the Director, Property Management, you will be responsible for delivering exceptional tenant experiences, maximizing asset performance, leading high-performing teams, and executing capital and operational strategies that support ownership objectives. This role requires a collaborative and influential leader who can effectively engage with executive stakeholders, institutional ownership groups, and high-profile tenants while driving operational excellence across a complex commercial office portfolio
Requirements
- 7+ years of progressive commercial office property management experience, including oversight of Class A office assets.
- Demonstrated experience managing complex tenant relationships and executive-level stakeholders.
- Strong financial acumen with extensive experience managing operating budgets, capital budgets, forecasting, reconciliations, and financial reporting.
- Proven success leading, developing, and retaining high-performing teams.
- Experience managing capital projects, tenant fit-outs, and major building improvement initiatives.
- Thorough understanding of commercial leasing, building operations, risk management, and regulatory compliance.
- Exceptional communication, presentation, negotiation, and relationship-management skills.
Nice To Haves
- Experience managing corporate head office or flagship properties.
- Demonstrated ability to influence cross-functional teams and drive organizational initiatives.
- Strong understanding of ESG, sustainability, and building certification programs.
- Experience working with institutional investors, pension funds, or large ownership groups.
- Real Property Administrator (RPA), Certified Property Manager (CPM), or equivalent designation.
- Post-secondary education in Business, Real Estate, Property Management, or a related discipline.
Responsibilities
- Lead, mentor, and develop a multidisciplinary property management team, fostering a culture of accountability, collaboration, innovation, and service excellence.
- Establish clear performance expectations and support employee development through coaching, succession planning, and goal setting.
- Champion tenant service standards and operational best practices across the portfolio.
- Promote a customer-centric culture that consistently delivers best-in-class tenant experiences.
- Partner closely with internal stakeholders, including Leasing, Asset Management, Construction, Sustainability, Marketing, and Technical Services teams.
- Develop and oversee annual operating and capital budgets across the portfolio.
- Monitor financial performance and provide strategic analysis and recommendations regarding variances, operating efficiencies, and investment opportunities.
- Drive achievement of financial objectives while maintaining superior building operations and tenant satisfaction.
- Prepare monthly, quarterly, and annual reporting packages for ownership and senior leadership.
- Support asset repositioning initiatives, value-enhancement opportunities, and long-term capital planning strategies.
- Lead the planning and execution of capital projects, tenant improvements, building upgrades, and major repair initiatives from concept through completion.
- Oversee procurement processes, consultant engagement, contract administration, and project financial controls.
- Ensure compliance with corporate governance requirements, regulatory obligations, and Environmental Health & Safety (EH&S) standards.
- Champion sustainability initiatives and building certifications, including BOMA BEST, LEED, ENERGY STAR, and other ESG-related programs.
- Support community engagement, tenant events, and initiatives that enhance building culture and portfolio reputation.
- Serve as the primary relationship manager for key tenants, executive stakeholders, and ownership representatives.
- Foster strong tenant partnerships through proactive communication, responsiveness, and strategic problem solving.
- Provide leadership and direction to Building Operations teams across all facets of property operations.
- Conduct regular property inspections and ensure assets are maintained to the highest Class A office standards.
- Identify opportunities to improve operational efficiency, service delivery, and overall tenant satisfaction.
Benefits
- 3 weeks of vacation per year
- 3 paid personal days per year
- Half-day every Friday before a long weekend
- Eligible to participate in our annual performance based bonus program
- A comprehensive health benefits plan that supports you and your family
- Up to $2,000 annual education allowance
- Up to $5,000 annual mental health coverage
- A friendly, welcoming, and supportive culture
- Many social and team events!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
