Senior Property Manager (Multi-Residential)

GWL Realty Advisors•Montreal, QC

25d•Onsite

About The Position

GWLRA is a leader in both the commercial and multi-residential real estate industries, focused on creating vibrant, sustainable communities that engage, excite, and inspire. The company's core values are keeping its word, working better together, and embracing diversity. At GWLRA Residential, the focus is on personal, professional, and responsive service, strong community standards, and well-maintained, efficient buildings. The Senior Property Manager is accountable for the operational and financial performance of two multi-residential communities (approximately 1,000 suites total) and for delivering a best-in-class resident experience every day. This is a visible, on-site leadership role that partners closely with Leasing and Building Operations to drive occupancy, retention, service levels, and cost predictability across both sites. The portfolio includes 2 buildings (~1,000 suites total) with an on-site work arrangement, Monday to Friday (as required to support operations), covering resident experience, team leadership, financial performance, leasing partnership, vendor, and risk management.

Requirements

6+ years of progressive experience in multi-residential property management, including leadership of an on-site team and accountability for resident experience.
Demonstrated experience managing budgets, forecasts, and variance analysis; strong understanding of operating controls (approvals, invoicing, purchasing).
Experience managing a large-scale community and/or multi-site portfolio and coordinating multiple internal partners and vendors.
Strong knowledge of residential leasing/collections practices and the ability to manage sensitive issues calmly, professionally, and consistently.
Proficiency with Yardi (preferred) or similar property management systems and Microsoft Office (Excel, Word, PowerPoint).
Excellent communication, organization, and problem-solving skills; able to prioritize effectively in a fast-paced environment.
Valid driver’s license and reliable vehicle required (travel between two buildings).
French required; English required for communication with some residents/vendors and corporate partners outside Quebec.

Nice To Haves

Proficiency with Yardi

Responsibilities

Lead, coach, and develop the on-site team; set clear expectations and hold accountability to service and performance standards.
Deliver a consistent, best-in-class resident experience through proactive communication, timely resolution, and strong community standards.
Manage escalations and resident concerns with sound judgement; ensure prompt follow-up and fair, well-documented outcomes.
Build strong internal partnerships with Leasing and Building Operations to align priorities, improve service levels, and support retention.
Own annual operating budgets and quarterly forecasts for both communities; analyze variances and execute action plans to improve NOI and cost predictability.
Partner on capital planning: contribute to multi-year capital plans, scope development, and project readiness (turnovers, renovations, major repairs).
Ensure strong operational controls: approve invoices, work orders, and purchase orders within authority limits; maintain organized, audit-ready records.
Ensure compliance with applicable legislation and standards (e.g., Quebec residential tenancy requirements, fire/life safety, CNESST workplace health & safety) and support risk management practices.
Support incident response and claims management by documenting events, coordinating contractors and restorations, and escalating risks in a timely manner.
Operate both communities in line with GWLRA standards and approved budgets; maintain strong curb appeal, suite readiness, and community standards.
Lead Building Operations to ensure preventive maintenance programs, inspections, and vendor services are scheduled and completed.
Manage arrears and collections: monitor delinquencies, drive timely follow-up, and coordinate required notices/escalations in accordance with applicable regulations.
Support leasing and retention performance: collaborate on traffic-to-lease conversion, move-in readiness, renewals, and resident communications.
Monitor market conditions and property performance; recommend actions to optimize occupancy, renewal outcomes, and rental revenue.
Manage key vendor relationships and service contracts; ensure quality, safety, and cost control through performance reviews and issue escalation.
Prepare concise monthly property reporting (operations, leasing, financials, risks) and participate in portfolio initiatives as required.