Senior-level Property Manager (The Rose, The Jourdain, The Wellstone & Pine Cliff)

Aeon•Minneapolis, MN

1d•Onsite

About The Position

Aeon is seeking an experienced Senior-level Property Manager to lead operations at South Quarter-a portfolio of four affordable housing communities (The Rose, The Jourdain, The Wellstone, and Pine Cliff) totaling 210 apartment homes in South Minneapolis. This role is accountable for the overall performance of the properties and team, including team leadership, financial management, compliance, property maintenance, and resident experience. The Senior Property Manager sets the tone for operational excellence by developing and supporting on-site staff, ensuring strong financial outcomes, maintaining high-quality physical assets, and upholding all affordable housing regulations.

Requirements

At least 3+ years of multi-site multifamily experience with a proven track record of facilitating teamwork and performance improvement across multiple properties.
Demonstrated success managing about 200 units and leading, training and developing teams of at least 3 staff persons.
Proven abilities in high-level financial analysis, property budgeting and reforecasting with superb attention-to-detail and follow-through.
Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
Resourceful problem solver with an attention to details and a seeker of excellence who values results, hard work, customer service, and loyalty to Aeon's mission.
Solid and proven work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment.
Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
A valid driver's license, vehicle insurance, and regular access to a reliable vehicle are required.

Nice To Haves

Tax Credit and/or Section 8 experience is a plus.
Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is a plus.
The successful candidate will demonstrate strong leadership and community-building abilities with staff, residents and community members.

Responsibilities

Support the training, development and ability for on-site staff to be effective in their roles through ongoing training, mentoring and working through performance matters in an effective and timely manner.
Perform timely and informative annual reviews for each direct report.
Ensure growth of the team by offering them the opportunity to attend various seminars and classes and actively participate and engage in growth opportunities as well.
Use delegation skills to effectively manage time.
Train and verify training of direct reports while holding them accountable to follow Aeon's policies and procedures.
Act as a mentor for less experienced Property Managers and Assistant Property Managers.
Partner with Aeon's Talent Acquisition team to ensure effective and equitable recruitment and hiring, to build an on-site team that is able to deliver on Aeon's promises to our residents and community.
Support the development of annual operating budgets for assigned properties.
Create monthly financial variance reports.
Support annual capital expenditure projections to protect and maximize assets.
Effectively monitor and collect on property receivables.
Control expenses and optimize property profitability by managing to the annual budget.
Responsible for the maintenance and upkeep of the physical asset by effectively guiding the maintenance and cleaning team.
Consistently monitor and follow up on timely and accurate completion of resident and common area work orders.
Inspect property and take action if hazardous or potential liability situations exist.
Continually monitor vendor invoices and performance.
Inspect apartment home turns to verify that units are ready for occupancy.
Prepare and monitor for quality inspections including but not limited to REAC, Section 8, and MPHA.
Meet property occupancy goals as set by the budget/organization.
Work in partnership with the Marketing Department and marketing/advertising service providers.
Lead the full leasing process including managing the waitlist process (where applicable), complete showings, accept and process applications and complete all move-in tasks.
Maintain resident retention by completing lease renewals/recertifications.
Meet directly with Aeon residents and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy and timeliness of all certification files.
Prepare for and successfully execute property inspections with monitoring agencies.
Assist the Compliance team as needed by providing information and documents to keep the property in compliance with outside funding/oversight agencies.
Ensure that Aeon's residents and guests are appropriately served in a positive, welcoming environment.
Work with other Aeon team members and outside parties to help Aeon residents maintain housing stability and to support them in making a Home.
Lead and guide customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, team members, vendors, and community members.
Ensure quality employee selection, training, performance and assure that all supervised employees comply with the appropriate policies, procedures, and performance expectations.
Ensure property files and records are maintained according to regulatory requirements and Aeon policies and procedures.