Senior Property Manager

Brilliant Corners•San Diego, CA

1d•Hybrid

About The Position

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. The Supportive Housing Management department manages Brilliant Corners’ portfolio of owned real estate which provides housing and services to various vulnerable populations. The largest part of the portfolio consists of single-family homes that house previously institutionalized people with developmental disabilities. Other programs consist of multifamily or scattered site housing serving formerly homeless and/or developmentally disabled, individuals and families. The Senior Property Manager is responsible for the overall operation, and the day-to-day implementation of property management policies and procedures to ensure well-managed and maintained homes of our growing portfolio of single-family homes used as Care Homes for individuals with developmental disabilities and other housing models serving vulnerable populations. The Senior Property Manager ensures compliance with all applicable regulatory agencies and federal, state, and local laws; maintains acceptable and supportive environment for all residents and service providers; manages maintenance staff and their duties, interacts with and supervises vendors. Additionally, the Senior Property Manager trains and mentors other team members, ensures a culture of collaboration and excellence, and functions as the Regional Property Manager when s/he is not available or as assigned.

Requirements

Minimum of 5 years of property management experience
Excellent critical thinking and problem-solving skills
Capacity to handle multiple projects and complex tasks in a fast-paced setting
Strong time management skills and attention to critical deadlines
Ability to adjust priorities under deadline pressure
Fluency with standard office technology, including databases and e-filing systems, and the capacity to quickly master new technology Proficiency in Word, Excel, and Outlook
Effective communication skills, especially across teams, departments and organizations
Strong interpersonal skills, including customer service
Experience supervising staff
Careful attention to detail
Assertiveness, persistence, and follow-through
A valid, clean CA driver’s license and a personal insured vehicle are required.

Nice To Haves

Experience in affordable and/or supportive housing strongly preferred
Experience working with people with disabilities preferred
Knowledge of construction, repair, and/or renovation experience preferred
Experience with Salesforce and/or property management software desired but not required
Some understanding of housing development

Responsibilities

Oversees maintenance program, directly supervising maintenance employees and contractors, conducting property inspections and monitoring work orders.
Develops and maintains good staff working relationships, cultivating the spirit of teamwork, and exemplary customer service.
Assures all direct reports receive updated training regularly to ensure proficiency; coordinating all necessary training for staff, including his/her own.
Assists in onboarding and training new hires in the SHM Dept., including but not limited to Property Managers, Maintenance Technicians, and Program Associates.
Provides ongoing training and mentorship for Property Managers — especially in the areas of staff supervision and navigating and best utilizing relationships with Regional Centers, service providers, CA Dept. of Developmental Services, and other BC departments.
Proposes and develops new or improved systems and processes to improve efficiency and quality of service delivery.
Represents the organization to public agencies and the community.
Provides advisement/direction on property and resident issues to other Property Managers.
Ensures that emergencies are responded to promptly and assigns staff, including self, to be available in this event; provides direct assistance and direction during after-hours emergencies.
In conjunction with the Regional Facilities Manager, ensures timely completion of all preventative maintenance tasks throughout the region.
In conjunction with the Regional Facilities Manager, ensures timely completion of annual inspection at all homes throughout the region.
Performs continual informal inspections of the properties to ensure that they are being properly maintained, that mechanical devices are in working order, and that the environments are safe and attractive.
Adheres to all accounting and reporting procedures required by Brilliant Corners.
Provides input to the Regional Property Manager for development of the annual operating budget.
Monitors payment of vendors and works with Program Associate and Accounting Department to ensure timely payment.
Manages proper use of reserve for replacement funds, including obtaining approval from the Regional Center and ensuring funds are transferred to the operating account.