Senior-level Property Manager (The Rose, The Wellstone, The Jourdain and Pine Cliff)

Aeon•Minneapolis, MN

12d•$70,000 - $75,000•Onsite

About The Position

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of almost 5,000 apartment homes, Aeon provides stability for thousands of residents each year. We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more at www.aeon.org. Aeon is seeking an experienced Senior-level Property Manager to lead The Rose, The Wellstone, The Jourdain and Pine Cliff, a group of affordable and market-rate apartment communities in South Minneapolis, collectively known as South Quarter. This role is designed for a seasoned property management professional who can quickly assess priorities, take action, and help move properties and teams forward. In addition to leading day-to-day operations across the communities, the Senior-level Property Manager will bring strong affordable housing knowledge, financial and operational expertise, and the ability to coach and support onsite staff. As a Senior Property Manager, this position will also serve as a resource and mentor to Property Managers and Assistant Property Managers throughout Aeon's portfolio. The Senior Property Manager reports directly to the Portfolio Director.

Requirements

3+ years of multifamily property management experience, including multi-site or similarly complex operations, with demonstrated success building effective teams and strengthening property and team performance.
Affordable housing experience, including Tax Credit and/or Section 8, is required.
Demonstrated success managing approximately 200 units and leading, training, and developing teams of at least three staff members.
Proven ability in financial analysis, property budgeting, reforecasting, and managing to budget, with strong attention to detail and follow-through.
Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
Solid and proven work ethic with the ability to use good judgment, prioritize, and execute a wide-ranging workload in a fast-paced environment.
Must be a resourceful, problem solving, relationship-building, seeker of excellence, with a commitment to Aeon's mission.
Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
A valid driver's license, vehicle insurance, and regular access to a reliable vehicle are required.
Ability to remain in stationary position for extended periods while working at a computer and attending meetings.
Ability to operate standard office equipment, including computers, phones, and printers.
Ability to move about the office to access files, meeting spaces, and office equipment.
Ability to reach above and below shoulder height to access file cabinets, storage areas, and office supplies.
Ability to lift and carry materials up to 15 pounds on an occasional basis, such as meeting materials or event supplies.
Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.
Ability to communicate clearly and effectively, both verbally and in writing, in person and through virtual platforms.
Ability to work in environments with moderate noise levels, including shared office spaces, meetings, and event settings.

Nice To Haves

Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is a plus.

Responsibilities

Lead, coach, and develop onsite staff through ongoing training, mentoring, performance management, annual reviews, and professional development opportunities.
Effectively delegate responsibilities and ensure team members are trained, accountable, and consistently follow Aeon's policies, procedures, and performance expectations.
Serve as a resource and mentor to Property Managers and Assistant Property Managers throughout Aeon's portfolio.
Partner with Aeon's Talent Acquisition team to support effective and equitable recruitment and hiring and build strong onsite teams.
Develop and manage annual operating budgets, monitor expenses, and identify opportunities to strengthen property financial performance.
Prepare monthly financial variance reports and support annual capital expenditure projections to protect and maximize Aeon's assets.
Drive property collections and accounts receivable performance by closely monitoring delinquency, proactively addressing past-due balances, ensuring consistent follow-up and appropriate collection actions, and working with residents and internal teams to resolve outstanding balances and strengthen overall property financial performance.
Ensure the properties are well-maintained by providing effective direction to maintenance and cleaning teams and driving timely completion of resident and common-area work orders.
Regularly inspect properties and apartment turns to ensure quality, safety, occupancy readiness, and timely resolution of hazardous or potential liability concerns.
Monitor vendor performance and invoices to ensure work is completed effectively and appropriately.
Prepare properties for inspections, including REAC, Section 8, MPHA, and other applicable inspections.
Drive occupancy performance by leading the Leasing Agent in executing effective leasing strategies, monitoring availability and leasing activity, and ensuring proactive action is taken to meet established occupancy goals.
Provide direction and support to the Leasing Agent throughout the leasing process, including waitlist management where applicable, property tours, application processing, and move-ins, verifying that each step is completed accurately, on time, and in accordance with Aeon's practices.
Partner with Aeon's Marketing and Leasing teams and external partners as needed to identify leasing needs and implement strategies to address vacancies, ensuring the Leasing Agent effectively carries out resulting marketing and leasing activities.
Drive resident retention by ensuring the Leasing Agent completes lease renewals and recertifications accurately and on time and proactively addressing issues that may impact occupancy or continued tenancy.
Lead affordable housing compliance at the properties in partnership with the Assistant Property Manager, ensuring the timely and accurate completion of eligibility certifications, recertifications, and required documentation.
Regularly review compliance activity and files, identify and address gaps or concerns, and hold the team accountable for following Aeon's compliance processes and all applicable program requirements.
Prepare the properties and team for inspections, audits, and reviews by monitoring agencies, addressing any findings promptly and completely.
Partner closely with Aeon's Compliance team to resolve complex compliance matters, respond to documentation needs, and maintain the properties in good standing with funding and oversight agencies.
Create a positive and welcoming environment where residents and guests are appropriately served and treated with respect.
Collaborate with Aeon teams and external partners to support residents in maintaining housing stability and making Home possible.
Lead and model culturally responsive customer service that considers the differing needs and expectations of residents, team members, vendors, and community members.
Participate in Aeon's property management on-call rotation, typically one week every 5 to 6 weeks. While on-call, the individual must be prepared to make timely and appropriate management decisions in response to urgent site needs or emergencies.