Senior Property Manager

Highwoods Properties • Raleigh, NC

3d • Onsite

About The Position

The Senior Property Manager will provide strategy and direction to assigned team members on customer engagement and customer experiences, fostering a customer-centric culture within the property team. This role is responsible for the financial performance of the assets within the assigned portfolio, including researching, preparing, and implementing annual budgets. The Senior Property Manager will also lead, coach, mentor, and professionally develop the department, review invoices for payment to maximize operating income, and maintain strong relationships with customers and owner representatives. Additionally, this role involves coordinating improvement projects, managing property records, assisting with property acquisitions and dispositions, developing cost-saving ideas, administering preventative maintenance, negotiating vendor contracts, conducting property inspections, and ensuring compliance with company policies and regulations. The Senior Property Manager will also monitor work orders, initiate customer billings, coordinate move-ins and move-outs, ensure optimal functioning of building systems, explain operating expense variances, assist leasing representatives, review leases, coordinate customer projects, be available for on-call duties, distribute customer surveys, attend move-in/move-out punch lists, adhere to OSHA requirements, minimize insurance costs, and assist in the professional development of other property managers.

Requirements

• Effective organization, time management, written and oral communication skills
• Demonstrated leadership/management skills
• Strong interpersonal skills, detail-oriented and analytical
• Proficiency and understanding of the following concepts: Consumer Price Index Increases, Operating expense gross-ups, Tenant Utility Metering, Utility Rate Schedules, Preventative Maintenance Scheduling, Measurement of rentable usable square footage
• Computer proficiency MS Office
• Bachelor’s degree or equivalent experience
• 7-10 years’ experience in full service commercial property
• 5-7 years’ experience directly supervising others
• Proven record of providing excellent internal and external customer service
• Budgeting/reporting experience
• Demonstrated experience with property acquisition and/or new property start-up
• Proven experience managing capital improvement projects

Nice To Haves

• Certified Property Manager designation or candidate, or RPA designation preferred

Responsibilities

• Provide strategy and direction to assigned team members on customer engagement and customer experiences, fostering a customer centric culture within property team
• Responsible for the financial performance of the assets within assigned portfolio
• Research, prepare and implement annual budgets including coordination of revenue, operating expenses and capital expenditures for building
• Reforecast operating expenses and assist with preparation of accruals monthly
• Lead, coach, mentor and professionally develop department
• Review all invoices and submit them for payment in a manner which maximizes Highwoods operating income
• Maintain contact with customers and owner representatives to ensure solid, reliable relationships including implementation of building specific customer relation programs
• Coordinate improvement projects with construction, HVAC and maintenance teams
• Work with SmartPark to manage and maintain accurate property records for the parking garage in regard to special events revenue, if applicable, customer parking and lease commitments
• Assist with property acquisition and dispositions
• Develop and implement ideas to reduce operating expenses
• Administer preventative maintenance
• Negotiate and manage vendor contracts within assigned portfolio
• Assist in special projects for department
• Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy
• Adhere to company, division and department policies and procedures and ensure property compliance with codes, regulations and governmental agency directives
• Review and monitor daily work order report and weekly outstanding work order report
• Initiate customer billings and assist with collection
• Coordinate customer move-ins (i.e. welcome packages, ) and customer move-outs to promote customer relations and protect the property.
• Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators and security systems).
• Review and provide explanations for monthly operating expense variances greater than 5% and $1000
• Assist leasing representatives during customer leasing, expansion and renewal
• Review and understand leases related to assigned portfolio
• Coordinate customer projects and follow-up on customer work
• Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication
• Distribute annual customer surveys and implement response plan
• Attend and follow up on all customers move in and move out punch list
• Adhere to OSHA requirements related to assigned portfolio
• Identify and implement procedures to minimize Owners’ insurance
• Assist in professional development of Property Managers and Assistant Property Managers

Benefits

• Supportive environment where your growth and success are as important as that of our customers
• Customer-centric design driven by the goal of delivering greater value to our customers, their teams and our shareholders
• Culture that values integrity, collaboration, and growth
• Opportunity to make a meaningful impact

What This Job Offers

• Job Type: Full-time
• Career Level: Senior