Senior Property Manager

United Payroll, LLC • City of Troy, NY

12h • $0 - $90,000 • Onsite

About The Position

The United Group of Companies, Inc. is a real estate development and management leader with over 50 years of experience. They focus on creating vibrant communities and enriching living and working experiences. The company has received numerous awards for being a Top Workplace and its management company, United Plus Property Management (UPPM), was recognized with the Accredited Management Organization (AMO®) of the Year Award for 2024. This role is for a full-time Senior Property Manager to oversee the City Station Neighborhood, a mixed-use development in downtown Troy, NY, which includes student housing, multi-family housing, and commercial assets.

Requirements

• 10+ years of managerial experience in residential and commercial property management experience.
• Entrata experience is preferred.
• College Degree or Applicable Work History.
• Demonstrates integrity on a personal and professional level.
• May be exposed to outdoor spaces, service areas, or other environments with variances in air quality, temperature, walking surfaces, and lighting.
• May be exposed to substances such as paints, cleaning agents, chemicals which may have various odors that may be considered irritants.
• Frequent body movements include lifting, moving, transferring, bending, stooping, squatting, and reaching.
• Able to lift, push, pull, and/or carry objects weighing up to 50 pounds, unassisted, with twisting and turning of the torso, and stand or walk for prolonged periods of time.
• Reasonable accommodation may be made to enable individuals to perform essential functions.

Nice To Haves

• Professional designations, i.e. Certified Professional Manager (CPM), Accredited Residential Manager (ARM), or equivalent industry designation preferred.

Responsibilities

• Collaborates with the Marketing Department to create Annual and 90-day Marketing + Leasing Plans and is responsible for their successful execution.
• Coordinates and disseminates timely communication for scheduled events and provides continual sales and leasing training to staff.
• Makes recommendations to improve marketing and leasing programs, prepares regular market surveys, shops competition, and prepares weekly and monthly reports.
• Reviews all rental applications and lease forms for accuracy and compliance with resident policy.
• Prepares the property's annual budget in conjunction with the Regional Manager and Property Accountant, monitors budget performance, and reports variances.
• Assists Property Accountant with monthly financial accounting, reporting, and variance explanations.
• Prepares purchase orders and inputs all invoices into Entrata.
• Reports payroll information to Corporate office / Human Resources and supervises inventory of all equipment and supplies.
• Oversees site activity and related operations, providing leadership to staff and residents.
• Works with Regional Manager to maximize NOI and align property operations with Owner’s goals and objectives.
• Creates and drives new revenue streams to achieve and exceed goals and objectives.
• Ensures resident retention programming is executed consistently and with high quality to achieve maximum resident satisfaction.
• Conducts regular, detailed inspections of site’s lease/resident files for accuracy, completeness, and compliance with operating guidelines.
• Ensures rent collection programs are administered consistently to collect revenue within operating standards.
• Manages the resident complaint log and seeks assistance from Regional Manager when needed.
• Manages move-ins and move-outs as site activity requires, ensuring proper communication with all site staff for proactive and cohesive operations.
• Evaluates maintenance operations at each site to determine cost efficiency of staffing and preventative maintenance programming.
• Makes regular, detailed inspections of physical plants, reports deficiencies, and ensures corrective action is taken.
• Audits service requests performed by site staff and performs regular inspections of maintenance work.
• Implements, reviews, and makes periodic changes to maintenance schedules as necessary.
• Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with the capital improvement plan.
• Maintains knowledge of the current status and conditions of all vacant apartments.
• Performs regular inspections of common areas, community rooms, hallways, stairwells, elevators, apartments, grounds, building exteriors, and property perimeter.
• Supervises all vacant apartment make-ready procedures and ensures staff productivity through routine inspections.
• Directs and/or makes recommendations to the Maintenance Supervisor for physical repairs, replacements, and/or improvements.
• Directs, approves, and/or makes recommendations for supplies, materials, and equipment and orders when approved.
• Trains staff members on the Company’s standard operating procedures and policies.
• Ensures staff training is consistently administered and that staff members are knowledgeable on Company procedures.
• Coordinates and ensures site staff are trained properly in Entrata.
• Upholds standards relating to employee training, United’s Pure Safety training, and industry-specific training.
• Responsible for ensuring staffing levels are aligned with business needs.
• Supervises on-site personnel and all activities relating to personnel management, including scheduling, time and attendance, payroll, and progressive discipline.
• Manages employee training and development.
• Hires and terminates employees in accordance with established guidelines.
• Conducts formal employee performance evaluations and makes recommendations for promotions and/or salary increases for all site personnel.
• Actively participates in, follows, and enforces safety and health programs.
• Resolves questions, approves, and/or recommends necessary expenditures to correct unsafe conditions.
• Conducts regular shop, warehouse, office, and ground-job site tours, and safety inspections to ensure safe work practices and conditions.
• Personally performs safety inspections, reviews safety inspection reports, and ensures corrections are made for unsafe conditions.
• Conducts regular safety meetings with employees to promote safety awareness and compliance.
• Investigates accidents and assists with completion of accident report forms when required.
• Ensures specific safety programs are implemented and complied with consistently.
• Reviews safety-related disciplinary actions with employees.

Benefits

• Medical – 3 insurance plans with HSA options
• Dental
• Vision
• Life Insurance – Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans
• 401K Retirement Plan – up to 4% Company Match after 1 Year of Service
• Employee Assistance Program
• United Concierge Medicine (24/7 telemedicine service, including Mental Health)
• Calm App premium subscription
• Learning Care Group (childcare tuition discount)
• Dependent Care FSA
• Tuition Assistance Program
• Personal Time Off (24 Hours)
• Sick Time (56 Hours)
• Vacation Time (80 Hours; escalated based on years of service up to 160 Hours)
• 10 Company Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree