Senior Project Support / Federal Travel Help Desk Specialist - NASA Goddard

ASRC Federal • Greenbelt, MD

6h • Remote

About The Position

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project Support/Senior Federal Travel Help Desk Specialist to provide expert level support to a NASA contract in Greenbelt, MD. The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle. This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality.

Requirements

• Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job.
• Comprehensive knowledge of Federal Travel Regulation (FTR).
• Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel.
• Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms.

Nice To Haves

• Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP)

Responsibilities

• Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations.
• Help Desk Operations
• Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation.
• Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers.
• Travel Systems Support with ConcurGov (CGE) and Go.gov
• Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs).
• Communicating travel policy updates.
• Customer Service Excellence.
• Additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior