Senior Project Support / Federal Travel Help Desk Specialist - NASA AMES
About The Position
ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project Support/Senior Federal Travel Help Desk Specialist to provide expert level support to a NASA contract in Mountain View, California (NASA AMES Research Center). The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle. This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality.
Requirements
- Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job.
- Comprehensive knowledge of Federal Travel Regulation (FTR).
- Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel.
- Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms.
Nice To Haves
- Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP)
Responsibilities
- Provide Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations.
- Support Help Desk Operations.
- Provide Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation.
- Provide Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers.
- Provide Travel Systems Support with ConcurGov (CGE) and Go.gov.
- Assist with Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs).
- Communicate travel policy updates.
- Provide Customer Service Excellence.
- Perform additional duties as assigned.
Benefits
- health care
- dental
- vision
- life insurance
- 401(k)
- education assistance
- paid time off
- PTO
- holidays
- any other paid leave required by law
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What This Job Offers
Job Type
Full-time
Career Level
Senior
