Senior Project & Program Manager

TAXWELL • Haverford, PA

3d • Remote

About The Position

Taxwell is a leading digital tax filing platform formed in 2022 from the combination of Drake Software® and TaxAct®. These two longstanding organizations offer customers professional and do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. Taxwell brands are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. Taxwell is an organization of forward thinkers looking to add industry experts to our growing team. TaxAct is a leading provider of tax filing software that helps individuals and businesses simplify the complexities of tax season. Our marketing and product teams move fast, and our creative work plays a critical role in how we show up for customers across channels. We’re looking for a motivated, detail-oriented Senior Project & Program Manager to help keep our creative engine running smoothly. In this role, you’ll be the front door and central driver for creative work across channels like display advertising, CRM, product pages, and more. You’ll own the intake, triage, scheduling, and day-to-day management of creative projects, ensuring the right information is captured up front, the right people are assigned, and work moves from request to delivery on time. You’ll partner closely with designers, copywriters, channel owners, product marketing, and other stakeholders in a fast-moving environment. Over time, there is also opportunity to lead larger cross-functional programs (for example, a new product feature launch) and help shape how our creative operations run. The ideal candidate will have experience leading marketing, advertising, and product related projects comprised of multidisciplinary resources, with experience in collaborating with key stakeholders as well as third-party partners.

Requirements

• 5–8+ years of experience in project or program management, preferably supporting creative, marketing, or digital teams.
• Proven experience managing multiple projects at once, from intake through delivery, in a cross-functional environment.
• Experience working closely with creative teams (design, copy, content). marketing/channel owners, legal counsel and leadership teams.
• Proficiency with project/work management tools (e.g., Asana, Workfront, Smartsheet, Jira, or similar).
• Strong organizational, communication, and stakeholder management skills.

Nice To Haves

• Project management certification is a plus but not required.

Responsibilities

• Own creative intake & triage: Serve as the primary point of contact for creative requests across channels (paid social, CRM, product pages, etc.). Ensure requests include clear objectives, requirements, timelines, and approvals before work starts.
• Plan & schedule work: Build and maintain project schedules, assigning work across designers, copywriters, and other contributors. Balance priorities and capacity to keep the team focused on the most important work.
• Drive projects to completion: Track projects from kickoff through delivery, proactively identifying risks, clarifying dependencies, and removing roadblocks. Keep stakeholders informed with concise, timely updates on status, risks, and decisions needed.
• Coordinate stakeholders: Navigate a cross-functional environment that includes channel owners, product, legal, and leadership. Facilitate alignment on scope, timing, and trade-offs when priorities shift.
• Improve process & ways of working: Help refine and document workflows, templates, and checklists for creative intake, reviews, and approvals. Look for opportunities to streamline recurring work and make it easier for teams to do their best work.
• Lead cross-functional programs: For key initiatives (e.g., a new product feature or campaign), coordinate the plan across teams and channels, ensuring the right work happens at the right time.

Benefits

• Opportunity to develop and grow as part of a supportive team.
• Hands-on experience shaping internal culture and communications.
• A collaborative environment where self-motivation and initiative are encouraged.
• Remote working culture

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees