Senior Project Manager

Concentrix•Omaha, NE

2d•Onsite

About The Position

We're Concentrix, an intelligent transformation partner that is solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world's best brands today and into the future. With unique data and insights, deep industry expertise, and advanced technology solutions, we are the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients, hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. We are proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Requirements

Experience managing large-scale, multi-team projects.
Strong understanding of milestones, lifecycle tracking, and dependency management.
Strong hands-on experience with JIRA, JQL, dashboards, and reporting.
Good data analysis skills using Excel.
Experience aligning delivery to SOW requirements.
Ability to manage scope, acceptance criteria, and change control.
Experience coordinating with vendors/MSPs and driving accountability.
Strong communication skills with the ability to work across teams and leadership.
Ability to identify, mitigate, and escalate risks and blockers.
Comfortable using metrics and data to make project decisions.

Responsibilities

Lead daily project delivery activities across internal teams and external vendors.
Track work items and artifacts from start to finish.
Monitor milestones, backlog, velocity, aging, and throughput.
Use JIRA, JQL, and dashboards to track progress and report status.
Identify and resolve risks, issues, and blockers.
Use project metrics to support prioritization and escalation.
Ensure project delivery stays aligned with the Statement of Work (SOW).
Enforce agreed acceptance criteria.
Communicate and manage any scope changes clearly.
Work closely with MSP/vendor teams to align priorities and execution.
Drive vendor accountability for deliverables and timelines.
Manage cross-team dependencies and issue resolution.
Provide clear updates on status, risks, issues, and decisions.
Prepare and share weekly project reports.
Lead daily standups, meetings, and working sessions.
Ensure strong alignment between technical teams and leadership.
Define and maintain delivery workflows and standards.
Analyze project data using Excel and JIRA reporting tools.
Maintain reporting consistency and improve project processes where needed.