Senior Project Manager

NSF•Ann Arbor, MI

5d•Hybrid

About The Position

NSF is seeking an experienced Senior Project Manager (Hybrid Ann Arbor) to support the Health & Safety Science program. In this role, you will collaborate with experienced leaders to deliver high-quality services to our clients. You will serve as a key contact for operational tasks with the clients and internal stakeholders, responsible for building and nurturing strong, long-term relationships. This role requires a proactive, results-driven professional with outstanding communication skills and a passion for client success.

Requirements

M.S. degree in public health, business, or a related field. B.S. will be considered with excellent experience.
Five plus years of experience in project management within a scientific environment.
Mastery of Microsoft Office Suite required.
Demonstrated analytical, organizational, and customer communication skills.
Strong communication, negotiation, and interpersonal skills.
Proven ability to understand client needs and tailor solutions accordingly.
Results-oriented mindset with a focus on achieving and exceeding goals.

Nice To Haves

PMP certification highly desired.
Experience in client-facing role in public health is preferred.
In lieu of direct public health experience, relevant experience in one or more of the following will be considered: healthcare, research, environmental health, or other life-science related field.
Experience with Salesforce and Asana highly desired.

Responsibilities

Proactively identify and pursue sales opportunities within existing accounts and new potential customers globally.
Collaborate cross-functionally with sales, marketing, and technical teams to ensure integrated service delivery.
Maintain and grow customer relationships through regular engagement.
Manage customer inquiries, quotations, agreements, contracts, and other official documentation for HSS.
Track lead activity and conversion rates, following up on open quotes to drive revenue growth.
Work with management to support sales targets, pipeline visibility, and market development initiatives.
Plan and coordinate cross-functional projects and events involving technical and customer-facing stakeholders in other NSF Business Units/Functions, as well as external experts, such as the Health Advisory Board.
Work with Sales and Marketing to create promotional materials for HSS services.
Create and maintain project timelines, tracking milestones, priorities, and follow-up actions to support on-time execution.
Work with HSS Director and other senior leaders to align project timing with staff capacity and operational priorities.
Support HSS Director with activities related to the annual budget, including invoice coordination, expense tracking, and annual operating plan development and review.
Help document customer requirements and ensure they are accurately transferred into internal execution and final deliverables.
Participate in client meetings to review project scope, provide updates, and support relationship development.
Represent NSF and HSS at tradeshows and other events aimed at marketing services.
Drive accountability, professionalism, and cross-functional communication throughout the project lifecycle.
Share client insights to support continuous improvement and inform service enhancements.