SENIOR PROJECT MANAGER (Community Infrastructure)

City of Toronto•Union, NJ

2d•Onsite

About The Position

The Senior Project Manager leads complex initiatives to plan, secure, deliver, sustain, and evaluate equitable community infrastructure, including community spaces, hubs, community centres, and related social infrastructure strategies. Working across City divisions, agencies, community organizations, elected officials, and external partners, the role advances community infrastructure priorities through evidence-based planning, real estate and development processes, community engagement, partnership development, governance and operational model development, implementation, monitoring, and continuous improvement. The position provides lead project management and strategic advice for community infrastructure projects and programs in a complex municipal environment. It coordinates cross-divisional initiatives, reviews development and real estate opportunities, oversees project budgets and procurement, develops recommendations and reports, facilitates consultation, and monitors delivery and ongoing operating arrangements. The role also supervises multidisciplinary project teams as required and represents the Division with internal and external stakeholders, senior management, committees, and the public.

Requirements

Extensive experience leading complex, large-scale projects or programs from concept and feasibility assessment through approvals, implementation, evaluation, and ongoing stewardship while balancing political, community, organizational, and stakeholder interests.
Extensive experience planning or delivering initiatives related to community infrastructure, social infrastructure, community services, public policy, municipal planning, real estate, land development, community development, or a related field.
Extensive experience developing partnerships and leading engagement with multidisciplinary teams, government partners, community organizations, public-benefit service providers, elected officials, and diverse stakeholders, including facilitating complex or contentious discussions using equity-focused and community development approaches.
Considerable experience developing and administering policies, programs, procurement or allocation processes, contracts, funding arrangements, governance or operating models, and legal or partnership agreements.
Considerable experience conducting research and analysis and preparing evidence-based recommendations, Council or governing-body reports, briefing notes, business cases, policy documents, presentations, and other materials for senior decision-makers.
Post-secondary education in urban or social planning, public policy, public administration, community development, real estate, urban planning, architecture, non-profit management, or a related discipline, or an equivalent combination of education and experience.
Excellent report writing, verbal and written communication, presentation, stakeholder and partnership management, negotiation, and conflict-resolution skills.
Ability to define project purpose and objectives, undertake project activities, establish and achieve milestones and deliverables, and monitor and track progress.
Ability to manage and motivate interdisciplinary project teams through clear direction, terms of reference, work processes, and issue management.
Ability to handle complex assignments requiring critical judgment, analytical thinking, and balancing stakeholder interests.
Ability to deal effectively with the public, media, political representatives, diverse community stakeholders, and staff at all organizational levels.
Ability to work with frequent and competing deadlines, multiple tasks, and high-performance expectations in a rapidly changing environment.
Familiarity with relevant employment legislation, including the Employment Standards Act, the Human Rights Act, and the Occupational Health & Safety Act.
Ability to work flexible hours, potentially including evening and weekend community meetings at various locations.
Ability to use software packages such as Microsoft Office Suite.
Ability to support Toronto Public Service values and a culture that champions equity, diversity, and respectful workplaces.

Nice To Haves

Membership in good standing with a relevant professional body, such as Registered Professional Planner designation, licensure as an architect with the Ontario Association of Architects, or Project Management Professional certification.

Responsibilities

Lead, develop, monitor, evaluate, and implement detailed plans for complex, large-scale community infrastructure programs, and recommend policies regarding program-specific requirements.
Manage assigned projects, ensuring effective cross-divisional teamwork and communication, work quality, health and safety, organizational performance, and continuous learning.
Research assigned areas, taking account of developments in the field, corporate policies and practices, legislation, and initiatives by other levels of government.
Allocate capital and operating budget funds, develop business cases, and control project expenditures within approved budget limitations.
Provide lead project management and strategic advice for projects, activities, and assignments in a complex municipal environment.
Coordinate inter-divisional programs, including implementation of the Association of Community Centres (AOCC) Expansion Framework, Community Space Tenancy Policy, and related initiatives; support program development, resource allocation, monitoring service standards, and delivery levels.
Act as a resource for public inquiries about assigned projects and program activities.
Review development and real estate opportunities with City divisions and partners to identify and advance opportunities for community service space.
Supervise multidisciplinary and inter-divisional project teams as required, including scheduling, assigning, and reviewing work.
Establish and maintain partnerships with City divisions, agencies, boards and commissions, and other orders of government.
Create and manage inter-divisional, interdisciplinary, and interagency teams and consultation processes to plan community infrastructure and address political, community, business, and other stakeholder interests.
Negotiate and coordinate with internal and external stakeholders on committees and provide advice to community groups.
Develop, plan, administer, monitor, and coordinate community infrastructure planning activities, including needs and feasibility assessments, service and operating models, space requirements, and technical reports.
Coordinate with City divisions and partners to obtain environmental, planning, and other required approvals, using consultant or in-house resources.
Advise and respond to senior management and the Division Head on project issues, status, and technical matters.
Research best practices, policies, and procedures from comparable municipalities and maintain awareness of relevant developments.
Work independently with Councillors, City staff and divisions, citizen groups, businesses, individuals, property owners, and other stakeholders to achieve program and policy objectives.
Represent the Division at meetings concerning large-scale, complex initiatives.
Work with consultants, staff, and partners to develop design concepts, governance and operating models, and policy guidelines.
Provide advice, guidance, and technical assistance to community groups undertaking community infrastructure projects.
Apply project management practices to plan and execute assigned projects, managing time, budget, and scope.
Monitor projects and operating arrangements with other City divisions to ensure implementation follows approved plans, agreements, and ongoing operating requirements.
Facilitate requests from elected officials and the public; assess program and policy options for implications and feasibility; and recommend viable solutions and implementation strategies.
Coordinate public consultation meetings with elected officials concerning the impacts of large-scale and complex projects.
Research and report on new projects and initiatives, including preparing reports for City Council and Standing Committees.
Organize and deliver presentations to Council committees, senior management, and conferences, seminars, and events as required.
Develop terms of reference, scopes of work, specifications, and purchasing materials for RFQs, RFPs, REOIs, and RFIs; liaise with Purchasing & Materials Management Division and program staff; conduct briefings and site inspections; evaluate proposals; recommend consultants, tenants, or operators; execute legal agreements and contracts; and manage contracts.
Update documentation on project initiatives, including websites, newsletters, and other media.
Ensure excellent customer service to internal and external clients.