Senior Project Manager

Royal Bank of Canada • Raleigh, NC

7d • Onsite

About The Position

RBC Bank Georgia, N.A. is a US subsidiary of Royal Bank of Canada with a passion to provide US Banking services for Canadians living, working and travelling in the United States. RBC Bank’s “Cross-Border” solutions are designed to meet the unique needs and challenges Canadians face south of the border including but not limited to the ability to access and link their Canadian and US Banking accounts, perform Cross Border Transfers and leveraging their Canadian credit standing and existing banking relationships with RBC for purposes of obtaining credit/loans in the US. RBC Bank Operations is located in Raleigh, NC. The lead project manager for RBC Bank will plan and execute projects with a moderate to high value/cost and level of complexity, ensuring operational effectiveness and adherence to the Enterprise Project Delivery Risk Standard (EPDR) and PMO standards while balancing multiple and competing demands, and priorities. Responsible for developing and maintaining detailed project schedules, this role also acts as a point of control of the project's financial management processes and development of reporting for senior leadership and executives. Responsible for project control management and artifact documentation (i.e., Issues, Risks, Assumptions, Dependencies etc.) and other general project reporting.

Requirements

• Experience managing programs with high level of value (benefit/cost), and a high level of complexity and uncertainty.
• Undergraduate Degree/Diploma
• Completion of Project Management specific learning courses
• Advanced program management skills including program leadership, schedule management; change management, status management, risk, and issue management, financial and benefits management, stakeholder management.
• Expert facilitation skills, able to keep teams focused and engaged, resolve conflict, and solve problems as a team.
• Expert understanding and experience with project delivery frameworks including Agile, Iterative Waterfall, and Hybrid.
• Business oriented with a growth mindset, open to learning and finding new and innovative ways to provide value sooner.
• Advanced time management skills, able to prioritize work for the greatest impact through effective decision making.
• Proficient in key delivery tools including Planview, MS Project, Jira, Leankit, Confluence.
• Advanced communication skills including presentation, verbal and written with comfort presenting to senior level management and executives.
• Skilled in strategic project execution and problem/obstacle resolution.
• Results-oriented and experience with developing project-level objectives and key results.

Nice To Haves

• Certified Scrum Master (CSM) Designation and/or Project Management Professional/Program Management Professional (PMP/PGMP) Designation.

Responsibilities

• Plans and executes projects/programs with high (benefit/cost), and a high or greater level of complexity and uncertainty, including managing project scope, requirements change, multiple and competing demands, and priorities as well as determining and conveying impact on budget, time and risk using appropriate fact-based metrics and assumptions.
• Works with Business/Technology Owners and functional partners to ensure deliverables achieve the business result that enables value creation.
• Seeks industry trends and organizational knowledge to understand alternative approaches and/or solutions.
• Facilitates joint planning with the client in the early stages of project formation.
• Develops integrated baseline project plans applying estimated models; documents estimating assumptions, refines plans and manages performance against them.
• Determines quality standards and oversees the execution / production of management documents.
• Identifies and manages project costs and budgets anticipating operational and tactical risks.
• Raises and tracks issues and conflicts, removes barriers, resolves minor project issues, and escalates them to immediate manager when required.
• Facilitates schedule and cost forecasting; mentors project managers in determining risk-based provisions.
• Organizational Change Management through assessment of degree of change and implementing the Change Management processes.
• Establish and maintain effective project routines, facilitating and planning ceremonies in line with RBC's AMF/iWF Project Frameworks, and ensure clear, concise, and timely communication across the project deliverables.
• Sets up appropriate governance and oversight of all projects.
• Anticipates and quantifies tactical, operational, and strategic risks applying a risk-based approach to forecasting.
• Resolves complex issues and conflicts and escalates to executive level where required.
• Oversees project closure initiatives.
• Ensures projects follow established standards including delivery life cycle methods and meets audit requirements.
• Manages project communications including status reports to executives, stakeholders, business units, vendors, project team, etc.
• Provides senior management with timely updates on project issues.
• Identifies resources and skills required.
• Recommends external vendors and third parties (consultants, offshoring, outsourcing) and manages the relationships at the project level.
• Provides superior client experience to our line of business partners and strengthens relationships with all key stakeholders.
• Sets direction for and builds project management capability on the team.
• Coaches and mentors project managers.
• Spearheads and guides people through changes.
• Promotes innovative or improved methods to get the work done and implement best practices.
• Timely engagement with RBC-specific regulatory, compliance, finance, operational risk, supplier management, and other specific local or enterprise-wide business processes, as determined by financial implications of the project’s costs, and the specific impacts of the change being introduced by the project.
• Facilitate Project Sponsor awareness of internal factors affecting Organizational Change that need to be planned for and managed accordingly based on degree of change being introduced into the organization by the project.
• Contribute to the pipeline of continuous improvement of Project Management processes and procedures at the PMO level, and enterprise-wide, through application of best practices and sharing lessons learned.
• Demonstrate importance of Benefit Realization by understanding benefit profiles and business cases to ensure alignment to stated business outcomes, and PAR.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior