Senior Project Manager- Hospitality Industry Expert- Commerce & Omni Channel Domain

Capgemini•Atlanta, GA

23h•$82,082 - $233,740•Onsite

About The Position

The Project Manager will lead strategic, high‑impact initiatives across the Commerce and Omni‑Channel ecosystem within the Hospitality Industry. This role is responsible for driving end‑to‑end Project delivery—including digital commerce transformation, guest experience enhancement, property‑based technology modernization, and integrated omni‑channel capabilities across mobile, web, in‑property, and partner platforms. Leads project execution within a revenue management-focused program, driving delivery of business-facing tools and self-service capabilities. Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way. Responsible for ensuring that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests. PM are responsible for the overall projectorengagement plan, budget, structure, schedule and staffing requirements for the delivery organization. PM ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards

Requirements

6-10+ years experience in Project or project management, preferably within hospitality, travel, retail, or global commerce environments.
Proven project manager with experience supporting revenue or commercial systems initiatives.
Demonstrates strong stakeholder management skills, effective communication, and a track record of successfully delivering business-facing technology solutions in dynamic environments.
Demonstrated experience delivering omni‑channel or digital commerce Projects at scale.
Strong understanding of hospitality operations and systems (PMS, CRS, POS, RMS, loyalty systems).
Proven ability to manage complex, multi‑stakeholder enterprise Projects.
Exceptional communication, executive‑level presentation, and leadership skills.
Strong analytical and problem‑solving abilities

Nice To Haves

Experience with cloud‑based commerce and integration platforms (e.g., Salesforce Commerce, Adobe Commerce, Oracle Hospitality, Sabre, Amadeus, NCR, Shiji).
PMP, PgMP, Agile/Scrum certifications.
Experience with global or multi‑property hospitality organizations.

Responsibilities

Managing end-to-end project lifecycles, including planning, execution, monitoring, and successful delivery within defined timelines and scope.
Ensures strong stakeholder alignment across business and technology teams, proactively managing risks, dependencies, and communications to maintain project momentum.
Collaborates closely with cross-functional teams to deliver scalable, user-focused solutions that enhance commercial outcomes.
Oversees prioritization, resource coordination, and status reporting to ensure transparency and accountability throughout the project lifecycle.
Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement.
Responsible for the translation of the client's complex business requirements into formal agreements. For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution.
Define and execute the strategic Project roadmap for commerce and omni‑channel initiatives supporting hospitality operations, loyalty, bookings, payments, and guest‑facing digital experiences.
Lead large‑scale, cross‑functional initiatives spanning digital commerce (reservation systems, POS, digital ordering, mobile check‑in/out, payments, etc.).
Drive alignment across product, engineering, operations, marketing, and property teams to ensure Project success.
Oversee multiple interconnected workstreams and ensure deliverables meet quality, timeline, and dependency requirements.
Implement governance models, dashboards, KPIs, and status reporting for executive leadership.
Apply deep industry expertise in hotel operations, guest experience flows, revenue management, and property technology ecosystems.
Lead initiatives integrating omni‑channel capabilities: mobile app, website booking engines, CRM, loyalty platforms, property systems, call centers, kiosks, and partner channels.
Support modernization of core hospitality systems (PMS, POS, CRS, RMS) and their integrations with commerce platforms.
Manage relationships with technology vendors, systems integrators, hotel brand teams, franchise owners, and operational leadership.
Facilitate workshops, business reviews, and executive briefings.
Ensure stakeholder expectations are clearly defined and consistently met or exceeded