Senior Project Manager (Customer Facing) - Remote

CentralSquare Technologies•,

8d•Remote

About The Position

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference.

Requirements

Subject-matter expert knowledge of the implementation process and contractual language.
Displays good communication skills with a customer service focus.

Responsibilities

Initiates, plans, executes, controls, and closes projects.
Assembles the project team, assigns individual responsibilities, identifies appropriate resources needed, and develops the schedule to ensure the timely completion of the project.
Coordinates and leads both internal and customer facing project status calls.
Manages issues and risks on projects, escalating to management as needed.
Leads technical discussions between product and operations on process improvement for specific modules.
Drives and refines the process.
Works on the most challenging and large-scale projects with minimal supervision.
Assists other PMs on escalations when needed.
Leads large group meetings on process and product.
Performs all other duties as assigned