Senior Project Manager

Zones.•Carol Stream, IL

15d•Hybrid

About The Position

Zones LLC is seeking a Senior Project Manager to lead large, complex, and enterprise-wide service programs through the full project lifecycle. This role involves partnering with cross-functional teams to ensure alignment with strategic goals, efficient execution, customer satisfaction, and continuous improvement. The position requires a balance of customer expectations and business objectives, with strong leadership, clear stakeholder communication, proactive risk management, and the ability to drive organizational transformation. This is a full-time, hybrid role, requiring 3 days per week on-site at the Carol Stream, IL facility.

Requirements

8+ years of project management experience.
Proven experience in Service Delivery Management and IT Service Management (ITSM) principles; ability to manage workflows effectively.
Strong leadership experience managing and mentoring cross-functional teams and driving organizational change.
Excellent stakeholder management and customer-facing communication skills; exceptional customer service and client engagement.
Project management methodology expertise (project management and agile techniques/tools).
Risk management expertise, including mitigation planning and RAID log management.
Performance monitoring and reporting experience (internal/external status reporting); SLA management.
Strong financial acumen including budgeting, forecasting, resource planning, and EOM billing.
Advanced proficiency with Smartsheet, Excel, PowerPoint, and Dynamics 365 CE.
Strong analytical/problem-solving skills; adaptable and able to manage multiple priorities in a dynamic environment.
Experience supporting Point of Sale and/or Retail deployments, maintenance, and troubleshooting.
Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field.
Positive, can-do attitude and collaborative mindset.

Nice To Haves

Certifications such as ITIL, PMP, or PgMP preferred.
Master’s degree preferred.

Responsibilities

Lead the overall program strategy, execution, and delivery in alignment with organizational objectives.
Manage large, complex, enterprise-wide projects across all phases of the project lifecycle.
Drive continuous improvement initiatives across teams and departments.
Ensure clear, concise, and timely communications across stakeholders; align expectations, manage risks, and drive project success.
Collaborate with stakeholders at all levels to align priorities and resolve issues; maintain strong client relationships and customer satisfaction.
Manage and mentor cross-functional teams; provide guidance, support, and enable professional growth.
Proactively identify program risks and issues; develop mitigation strategies, contingency plans, and maintain RAID logs.
Ensure deliverables meet quality standards and applicable regulatory requirements.
Track performance metrics; provide internal/external status reporting, SLA management, and progress updates to leadership.
Oversee financial planning, budgeting, resource allocation, and end-of-month billing (as applicable).
Support service delivery operations including order management visibility (shipping/tracking), demand planning, inventory management, ITAD, and stock taking.
Coordinate with TSC contacts to address and resolve TSC-related issues.