Senior Project Manager – IT Services Delivery

Paragon Microorporated•Buffalo Grove, IL

About The Position

Paragon Micro is seeking a highly skilled and customer-focused Senior Project Manager to lead complex technology implementations and professional services engagements for enterprise and mid-market clients across North America. This role is ideal for a project management professional who excels at building relationships, navigating challenging conversations, managing risk, and driving accountability across customers, partners, subcontractors, and internal delivery teams. You won't simply manage project plans—you will serve as the trusted advisor responsible for ensuring successful outcomes, maintaining executive-level communication, and delivering an exceptional client experience throughout the project lifecycle.

Requirements

Active PMP Certification
5+ years of Project Management experience
5+ years of experience managing IT services delivery engagements
Proven success managing multiple concurrent customer-facing projects
Strong understanding of project governance, risk management, change control, and project financial management
Experience working directly with executive stakeholders, customers, technical teams, and sales organizations
Excellent verbal, written, presentation, and facilitation skills
Experience utilizing project management tools such as Smartsheet, Microsoft Project, Jira, Monday.com, or similar platforms

Nice To Haves

Experience within a Value-Added Reseller (VAR), Managed Service Provider (MSP), Systems Integrator, Technology Consulting Firm, or Professional Services organization
Experience leading cloud, infrastructure, cybersecurity, networking, or digital transformation projects
ITIL Foundation Certification
Agile or Scrum Certification
Experience managing projects with budgets exceeding $100,000
Experience supporting enterprise or Fortune 1000 organizations

Responsibilities

Lead Strategic Customer Engagements
Manage multiple concurrent IT services projects across infrastructure, cloud, cybersecurity, networking, collaboration, and digital transformation initiatives
Serve as the primary point of contact for customers throughout project execution
Facilitate project kickoffs, stakeholder meetings, executive reviews, and project governance activities
Build strong relationships with customer stakeholders while maintaining accountability for project objectives and timelines
Drive Project Excellence
Develop and manage project plans, schedules, milestones, budgets, resource allocations, and deliverables
Monitor project health, proactively identify risks, and implement mitigation strategies before issues impact delivery
Manage project scope, change requests, dependencies, and escalation paths
Ensure projects are delivered on time, within budget, and aligned to customer expectations
Champion Communication & Accountability
Deliver clear, concise, and proactive communication to customers, leadership, technical teams, and partners
Facilitate discussions that drive decisions, remove roadblocks, and maintain project momentum
Confidently navigate difficult conversations and appropriately challenge assumptions when project success is at risk
Create and maintain thorough project documentation, status reporting, meeting notes, and risk registers
Collaborate Across Teams
Partner closely with sales, engineering, architecture, procurement, and services delivery teams
Coordinate internal and external resources to ensure seamless project execution
Foster alignment among stakeholders while maintaining a high standard of professionalism and customer satisfaction