PMO Senior Project Manager

Service Corporation International•Houston, TX

About The Position

The Senior Project Manager manages a portfolio of complex, large-scale projects across one or more business areas. The role oversees resources, schedules, financials, risks, issues, dependencies, and change requests while following PMO governance and stage-gate quality controls throughout the project life cycle. It leads projects using traditional, Agile, Scrum, or hybrid delivery approaches and works with business and technical teams to improve processes, strengthen data quality and governance, support organizational readiness, and deliver measurable business outcomes. The role has day-to-day authority over assigned projects and verifies that required deliverables meet quality expectations, stay within approved time and cost constraints, and achieve the benefits defined in the business case. Responsibilities include portfolio and project leadership; Agile and Scrum delivery; data management and reporting; process improvement; stakeholder and vendor management; and contributions to PMO standards, governance, methodologies, and continuous improvement. The position also mentors team members, supports organizational adoption, and represents PMO services across the organization.

Requirements

Bachelor's degree in Business, Project Management, Information Systems, Data Management, Marketing, or a related field.
PMP certification required.
Eight years of experience managing complex projects, programs, or portfolios.
Experience leading cross-functional, multi-workstream initiatives from initiation through implementation and closure.
Experience with traditional, Agile, Scrum, or hybrid project delivery methodologies.
Experience supporting data management, reporting, data governance, or data quality improvement initiatives.
Experience leading business process improvement, workflow optimization, or operational excellence efforts.
Experience managing governance, executive steering committees, business case development, scope, change control, and benefits realization.
Experience partnering with senior leaders, business stakeholders, technical teams, vendors, and Change Management professionals.
Ability to collaborate across business and technical areas and strong knowledge of project, program, and portfolio management principles.
Working knowledge of Agile and Scrum principles, roles, ceremonies, artifacts, and delivery practices; ability to facilitate ceremonies and support backlog, user story, sprint, release, and roadmap management.
Ability to choose and apply Waterfall, Agile, Scrum, or hybrid approaches according to project needs.
Knowledge of data management, governance, quality, reporting, and integrity principles; ability to analyze data, identify trends or inconsistencies, and make actionable recommendations.
Experience developing dashboards, reports, metrics, and executive-level presentations.
Knowledge of process assessment, process mapping, root cause analysis, workflow design, and continuous improvement; ability to document current- and future-state processes and create sustainable implementation plans.
Ability to develop business cases, conduct cost-benefit analyses, and measure projected business outcomes.
Ability to train and mentor others in project management and delivery techniques.
Thorough working knowledge of vendor management and demonstrated ability to lead evaluation, selection, contracting, and implementation.
Sound judgment and decisiveness in solving business problems, making decisions, and setting priorities.
Strong financial management, analytical, time-management, facilitation, written, verbal, and presentation skills.
Ability to manage multiple complex priorities and demonstrate critical thinking, problem-solving, negotiation, and conflict-management skills.
Strong diplomacy and influence skills, including the ability to gain alignment without direct authority.
Excellent team leadership and stakeholder management skills; ability to influence organizational change with a continuous improvement mindset.
Proficiency with project planning and collaboration tools such as Microsoft Project, Smartsheet, Azure DevOps, Microsoft 365, and SharePoint.
Knowledge of enterprise project and portfolio management tools, including portfolio management, dashboards and reports, resource optimization, integrations, and data management.
Ability to travel to delivery centers or field locations as required.
Ability to work beyond standard business hours as business needs require.

Nice To Haves

Agile, Scrum, Lean, Six Sigma, or Process Improvement certification.
Experience working with Marketing teams or supporting Marketing initiatives.
Knowledge of Sales, Marketing, and Operations processes, business technology platforms, customer engagement strategies, performance metrics, and process improvement practices.
Knowledge of Organizational Change Management principles and practices.

Responsibilities

Manage complex, cross-functional projects and programs from initiation through implementation and closure.
Partner with stakeholders to develop business cases, charters, benefit assumptions, success measures, and approval documentation.
Develop and maintain project plans, budgets, schedules, risk mitigation strategies, and governance processes.
Manage project scope, change control, prioritization, and governance to align work with business objectives and approved business cases.
Lead project teams and provide executive-level reporting on milestones, risks, issues, dependencies, financial performance, and outcomes.
Plan and execute projects to achieve expected outcomes and benefits, including adoption, measurement, and transition to operational ownership.
Lead or support delivery using Agile, Scrum, Waterfall, or hybrid methodologies; facilitate planning, prioritization, sprint reviews, retrospectives, and continuous improvement.
Manage delivery roadmaps, backlogs, and priorities with business and technical teams, selecting suitable methodologies based on project needs.
Support data governance, data quality, reporting, and portfolio management initiatives; develop dashboards, metrics, and reporting tools.
Maintain accurate project and portfolio information in enterprise systems and identify opportunities to improve data integrity and reporting.
Analyze trends, performance metrics, and project data to support business decisions.
Lead process improvement initiatives, assess current-state processes, and implement sustainable improvements.
Facilitate process assessments, root cause analysis, and workflow optimization; support adoption of new processes, tools, and working practices.
Build relationships with executives, business leaders, technical teams, vendors, sponsors, and other stakeholders.
Lead governance, steering committee, executive leadership, and stakeholder meetings to drive decisions and alignment.
Lead vendor evaluation, RFP, demonstrations, selection, contracting, implementation, and delivery management as needed.
Collaborate with Change Management resources on organizational readiness, training, communications, and adoption.
Contribute to PMO standards, governance, reporting, methodologies, best practices, tools, and service offerings.
Mentor team members in project management and Agile delivery techniques and stay current on relevant practices.
Represent and promote PMO services across the organization.