Senior Project Manager

CNX•Omaha, NE

2d•$92,250 - $94,538•Onsite

About The Position

We are looking for an experienced Project Manager to lead and coordinate the delivery of a call center transformation initiative centered on the implementation of the NICE CXone platform and its integration with Salesforce and Snowflake to support a unified customer experience and enterprise analytics capabilities. The ideal candidate will have strong experience managing large-scale transformation programs, complex system integrations, and cross-functional delivery across business, technology, vendor, and third-party teams. Experience with the NICE CXone platform is strongly preferred.

Requirements

Strong experience in project management for large-scale enterprise transformation programs.
Proven experience delivering contact center, customer experience, or CX platform transformation initiatives.
Experience managing SaaS implementations and complex system integrations.
Strong understanding of integration coordination across platforms such as NICE CXone, Salesforce Service Cloud, on-prem applications, and Snowflake.
Expertise in project planning, milestone tracking, RAID management, stakeholder communication, and executive reporting.
Ability to manage cross-functional teams and coordinate activities across business, technology, and external partners.
Strong risk management and problem-solving capabilities.
Excellent communication, leadership, and stakeholder management skills.
Ability to operate within a governed enterprise delivery framework.
Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
Significant experience managing enterprise programs or transformation projects.
Demonstrated success in coordinating large, multi-vendor, cross-functional delivery initiatives.
Experience in regulated or highly governed enterprise delivery environments is a plus.

Nice To Haves

Direct experience with the NICE CXone platform.
Familiarity with Salesforce Service Cloud integrations.
Experience working with Snowflake and enterprise analytics-related data integrations.
Exposure to call center modernization, customer service transformation, or omnichannel platform implementations.
Understanding of enterprise architecture, data models, and integration dependencies in transformation programs.

Responsibilities

Lead end-to-end delivery of the call center transformation program, ensuring alignment with scope, schedule, budget, and quality objectives.
Drive overall program governance, including detailed project planning, milestone tracking, risk management, issue management, and status reporting.
Coordinate delivery across client teams, vendors, implementation partners, and third-party stakeholders.
Manage integration dependencies between NICE CXone, Salesforce Service Cloud, on-prem services, and Snowflake data pipelines.
Ensure all workstreams align with defined architecture, data models, technical design, and business requirements.
Maintain integrated project plans and track progress across multiple cross-functional workstreams.
Provide regular executive-level reporting on project status, milestones, risks, dependencies, and decisions required.
Proactively identify, assess, and mitigate risks to project scope, schedule, quality, and delivery outcomes.
Facilitate communication and collaboration across business, technology, operations, and data teams.
Support governance forums, steering committees, and decision-making processes throughout the program lifecycle.
Ensure project execution follows enterprise delivery standards, controls, and governance frameworks.
Drive accountability across teams to ensure timely completion of deliverables and successful program execution.