Senior Project Manager, Project Delivery

HireRight•Tulsa, SC

1d•Hybrid

About The Position

HireRight is seeking a highly skilled and experienced Senior Project Manager to oversee and support a team of Project Managers within the Professional Services Organization (PSO) Client Onboarding organization. This role combines advanced project management responsibilities with day‑to‑day leadership of a team of PMs. Ensures that all customer onboarding projects are executed with excellence while also developing team capabilities, providing coaching, managing performance, and ensuring compliance with HireRight’s Legal, Contracts, and Compliance standards. This position partners closely with cross‑functional stakeholders including Sales, Sales Engineering, Sales Analysts, Account Setup, Credentialing, Account Management, Product, Legal, and Compliance. This is a hybrid role (3 days onsite) located in our Nashville, TN office.

Requirements

Minimum 5+ years of Project Management experience, with emphasis on customer‑facing work.
Exceptional verbal and written communication skills.
Strong analytical and problem‑solving skills with the ability to lead teams through complex issues.
Demonstrated ability to influence without authority and collaborate across multiple functions.

Nice To Haves

Prior experience mentoring, coaching, or leading project teams strongly preferred.
Background check industry experience highly preferred.

Responsibilities

Provide daily oversight, guidance, and support for a team of Project Managers.
Conduct 1:1 meetings, team meetings, and performance check‑ins to ensure alignment and progress.
Monitor workload distribution and adjust assignments to balance capacity and optimize team output.
Coach, mentor, and train PMs on processes, tools, onboarding best practices, and customer communication.
Handle team HR responsibilities including performance management, corrective actions, development planning, and participation in hiring activities.
Ensure all PMs maintain accurate project documentation, statuses, and customer communications.
Foster a positive, collaborative team culture focused on accountability, ownership, and continuous improvement.
Develop, manage, and maintain detailed project plans for new customer onboardings.
Collaborate with internal and external stakeholders to define scope, timelines, and deliverables.
Oversee the team’s customer onboarding projects and intervene/escalate when issues arise.
Maintain frequent, proactive communication with customers throughout the onboarding lifecycle.
Lead customer meetings, including agendas, updates, and follow‑
Ensure all projects drive to “go live” on or ahead of schedule.
Escalate any perceived delays or risks that may impact customer readiness.
Provide guidance to team members on complex projects requiring advanced PM judgment.
Act as the team’s subject matter expert on systems, onboarding workflows, and product configuration.
Support PMs in resolving complex customer questions or technical challenges.
Train and onboard new PMs to ensure role readiness.
Contribute to process improvements and departmental standardization.
Ensure team adherence to HireRight’s legal, contractual, and compliance frameworks.
Act as a catalyst for operational excellence within the PM team.
Identify process gaps, recurring issues, and systemic improvements to enhance customer onboarding.
Collaborate with leadership to shape onboarding strategy, reporting, KPIs, and optimization initiatives.
Lead cross‑functional escalations and guide PMs through complex, high‑visibility issues.
Communicate proactively with clients and internal teams to ensure successful project outcomes.