Senior Project Manager Loyalty Lounges

JetBlue Airways Corporation•New York, NY

13d•Onsite

About The Position

The Senior Project Manager of Loyalty Lounges and Airport Experience is responsible for conducting the effective collaboration between all JFK BlueHouse stakeholders in order to maintain an exceptional program delivery. The Senior Project Manager combines a keen understanding of JetBlue's Operations and commercial initiatives, while leading long term strategic goals and day to day decision making. This position directly reports to the Senior Manager Loyalty Lounges and Airport Experience.

Requirements

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Four (4) years of Airline Operations, Loyalty, or Customer Experience in an Airport environment
Two (2) years of experience managing projects
Strong proficiency in using Microsoft Office, especially Outlook, Excel and PowerPoint
Ability to manage multiple competing priorities in a fast-paced environment
Comprehension of Customer behavior, Digital and Customer personalization space
Ability to build relationships and work across all levels and influence with impact
Available for occasional overnight travel (10%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

Five (5) years of Airline Operations, Loyalty, or Customer Experience in an Airport environment
Three (3) years of leadership experience in an operational or airport environment
Ability to cultivate a broad understanding of JetBlue’s Customer Personalization strategy including marketing, operations, metrics, financials, customer experience and training
Knowledge of airline industry trends and travel technology
Knowledge of customer engagement strategies, tactics, tools and production
Highly motivated, capable of taking initiative, flexible within a constantly changing environment, and a self-starter with the ability to multitask
Excellent verbal (telephone) and written communication skills with the ability to communicate ideas and recommendations to all levels within the company

Responsibilities

Daily coordination among all BlueHouse operational stakeholders, including but not limited to Airports, JFK Facilities, JFK Janitorial, JFK CTS, and Business Partners
Coordinates with Financial Planning and Analysis, Airports, Product and Business Partners on staffing, and costs of goods and services to maintain alignment with the BlueHouse Operational Budget
Manages key business partners that provide BlueHouse services, using a deep understanding of contracts, applying Service Level Agreements, and reviewing invoices for accuracy
Responsible for providing guidance on operational decisions, including the sales of one time passes and opening/closing time adjustments based on customer forecasts
Serves as Point of Contact during Irregular Operations, coordinating status of operational readiness amongst all BlueHouse stakeholders
Identifies systemic issues that negatively impact BlueHouse customer experience, makes recommendations on solutions and leads implementation
Responsible for delivering executive BlueHouse financial and KPI reporting
Partners with IT to build out and implement capabilities across all touchpoints in the customer journey
Other duties as assigned