Senior Project Manager, Labor Disruption

AMN Healthcare•Dallas, TX

4d•Hybrid

About The Position

The Project Manager – Labor Strike & Crisis Response serves as the central orchestration lead for labor strike events and related crisis operations. This role does not function as Incident Commander, but instead plans, coordinates, and project‑manages the full strike response effort, working in close partnership with Operations, Labor Relations, Legal, HR, Security, Logistics, and Executive Leadership. The Project Manager is onsite during active labor strike events, ensuring disciplined execution, strong logistics coordination, clear communication, and structured governance across rapidly changing conditions. This role is critical to stabilizing operations, enabling decision‑making, protecting client commitments, and reducing risk during highly visible, high‑pressure events.

Requirements

Bachelor’s degree in business, Operations, Supply Chain, Emergency Management, Healthcare Administration, or related field (or equivalent experience).
PMP Certification (Required).
5–8+ years of project or program management experience, with direct responsibility for large, complex, time‑critical initiatives.
Demonstrated experience supporting labor strikes, workforce disruption events, or high‑risk operational crises.
Strong logistics background including staffing deployment, travel coordination, vendor management, and multi‑site operations.
Client‑facing experience, including executive‑level communication during sensitive or high‑pressure situations.
Willingness and ability to travel and be onsite for extended periods during active strike events.

Nice To Haves

Lean Six Sigma certification (Yellow or Green Belt+) preferred.
Experience operating alongside an Incident Commander / Operations Lead, with clear understanding of orchestration vs. command roles.
Background in healthcare, workforce solutions, critical services, or other labor‑intensive environments.

Responsibilities

Lead the development and maintenance of labor strike response playbooks, including activation triggers, escalation paths, stakeholder roles, cadence models, and deliverables.
Plan for variable strike scenarios (single‑site, multi‑site, regional, enterprise‑wide) with scalable response structures.
Partner with Labor Relations, Legal, HR, Operations, and Security to ensure response plans reflect contractual, regulatory, and workforce considerations.
Support tabletop exercises and readiness reviews to validate assumptions and response capability prior to events.
Act as the project management lead once a strike or strike‑risk event is triggered, establishing: Governance and decision cadence, Action tracking and accountability, Integrated timelines and dependencies.
Operate onsite during active labor strikes, coordinating daily execution across functions and locations.
Stand up and manage strike “command room” operations (virtual and/or physical), including agendas, action logs, issue escalation, and real‑time coordination.
Ensure alignment between Incident Command / Ops Lead and supporting teams through structured communication and documentation.
Lead end‑to‑end logistics planning and execution, including: Temporary workforce deployment, Travel, lodging, transportation, and per diem coordination, Site access, equipment, credentials, and workspace readiness, Vendor engagement and supply sourcing.
Identify logistics risks early and activate contingencies to avoid service disruption during strikes.
Maintain visibility into staffing levels, site readiness, and capacity constraints across affected locations.
Serve as the connective tissue across: Operations & Field Leadership, Labor Relations & Legal, HR & Workforce Strategy, Security & Safety, Client Leadership & Account Teams.
Translate operational realities into clear, prioritized execution plans.
Ensure roles, ownership, and handoffs are clearly defined to prevent duplication or missed actions during fast‑moving events.
Act as a client‑facing coordination lead, ensuring accurate, disciplined, and timely communication during strike events.
Support Executive Leadership with: Situation summaries, Key risks and mitigations, Decision requests and tradeoffs.
Ensure messaging is consistent, fact‑based, and aligned across internal and external stakeholders.
Partner with safety and compliance leaders to ensure response execution incorporates: Site safety protocols, Employee accountability procedures, Emergency reporting and escalation processes.
Track and escalate risks that could materially impact employee safety, operations, or client outcomes.
Lead structured post‑event reviews (after‑action reviews) following labor strikes.
Capture lessons learned, root causes, and improvement opportunities across planning, logistics, and execution.
Drive updates to strike playbooks, training materials, and standard operating procedures.
Apply Lean and process‑improvement methodologies to reduce response time, cost, and operational friction.