Senior Project Manager (CPQ) - 9 month contract

LGC Group•Milford, MA

About The Position

This contract role takes end-to-end delivery accountability for the delivery of projects that impact business processes enabled through enterprise technology applications (ERP integrations, customer-facing and internal web platforms, laboratory and manufacturing system deployments, and associated data migration). The role represents the business function and works in close partnership with the IT Technical Delivery Lead, gathering requirements and acceptance criteria on behalf of operations, commercial, and quality stakeholders. This role holds teams to those outcomes through to adoption rather than to go-live alone. The role is responsible for the overall project plan, budget, risk register, and delivery against agreed scope, cost, schedule, and quality. The role works within the governance model and delivery framework set by the function, engaging daily with business process owners, internal IT (via the Technical Lead), site teams, and suppliers, and escalating through the programme or PM&OE leadership where decisions fall outside the project's authority, predominantly across the United States and the Europe, Middle East and Africa (EMEA) region. The ideal candidate will have experience managing the deployment of Configure Price Quote (CPQ) software solutions.

Requirements

Formal qualification in project management at practitioner level, or an equivalent combination of relevant education and applicable work experience
Track record of personally delivering complex information technology (IT) system projects to agreed scope, cost, schedule, and quality within a multi-site organisation
Demonstrable experience of enterprise resource planning (ERP) implementation or integration work, including interface specification, master data, data migration, and cutover
Experience delivering web development projects, including requirements definition, working with development teams through iterative build, and release into live service
Proven ability to represent business interests within technology delivery, translating operational needs into system requirements and challenging technical proposals that do not meet them
Experience planning and running user acceptance testing (UAT), including test scripts, defect triage, and go or no-go evidence
Experience of business change and adoption activity, including process updates, training delivery, and post-implementation support
Experience of managing technology suppliers and development partners through to acceptance of deliverables
Sufficient technical literacy to challenge and interrogate technical solutions, including application integration and interfaces, databases, and data structures, without being a hands-on developer
Working knowledge of quality management systems, with experience delivering systems subject to computerised system validation, data integrity, and International Organization for Standardization (ISO) or regulatory requirements
Practical, hands-on planning capability, including project schedules, critical path analysis, budget tracking, and risk and issue management
Strong stakeholder management at working and site level, with the ability to translate between technical and non-technical audiences and influence without direct authority

Nice To Haves

Degree in a scientific, engineering, business, or computing discipline
Experience of a named enterprise resource planning (ERP) platform, such as IFS, SAP, or Microsoft Dynamics
Experience in the diagnostics, genomics, or wider life sciences industry, including laboratory or manufacturing systems such as laboratory information management systems (LIMS) or manufacturing execution systems (MES)
Working knowledge of agile delivery frameworks and experience operating in a hybrid agile and stage-gate delivery environment
Formal qualification in business analysis, or in a continuous improvement methodology such as Lean or Six Sigma
Experience of working across United States and Europe, Middle East and Africa (EMEA) time zones with cross-functional and supplier teams

Responsibilities

Take end-to-end delivery accountability for business led projects enabled by IT solutions. Including requirements gathering through build, testing, deployment, adoption, and handover into live service
Act as the business's representative throughout the delivery lifecycle and, working in close partnership with the IT Technical Delivery lead, translating operational, commercial, and quality needs into system requirements and holding internal IT teams and suppliers to agreed outcomes
Own and maintain the project plan, budget, risk and issue log, and dependency list, tracking progress against agreed scope, cost, schedule, and quality, and reporting into programme governance
Working with the IT Technical Delivery lead, deliver system integration activity at project level, including interface specification, master data alignment, data migration, cutover planning, and reconciliation with business process owners
Deliver web-based platform and application projects, including requirements definition, user experience and accessibility expectations, content and data ownership, and release planning
Work with the IT Technical Delivery Lead
Plan and run user acceptance testing (UAT), including test scripts, business tester coordination, defect triage, and evidence to support the go or no-go recommendation
Identify, manage and liaise with stakeholders impacted by initiatives to ensure alignment with business sponsors and resource allocation and engagement to deliver business benefits
Deliver business change and adoption activity for assigned projects, including impact assessment, process updates, training delivery, cutover communications, and post-implementation support
Manage technology suppliers and development partners engaged on the project, including scope definition, performance monitoring, change control, and acceptance of deliverables
Ensure assigned projects meet the quality management system, computerised system validation, data integrity, and information security requirements applicable to a regulated life sciences environment
Own and deliver concise and action-oriented project communication through regular project updates in PMO tools, steering committees, etc.
Resolve day-to-day issues and competing priorities between business functions and IT, escalating promptly to the Programme Manager or Programme Management and Operational Excellence (PM&OE) leadership where resolution falls outside the project's authority
Provide guidance and informal coaching to Project Managers and business project team members, and contribute lessons learned to PM&OE delivery frameworks, templates, and reporting