Senior Project Engineer (Unified Communications)

Onecom

2d•Onsite

About The Position

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate. You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing. We’re looking for an experienced, customer-focused Senior Project Engineer to join our Professional Services team. You’ll take the technical lead on a range of customer projects across Unified Communications, Collaboration and Modern Workplace, designing, deploying and transitioning solutions into support. Working closely with Project Managers, Consultants, customers and third-party partners, you’ll make sure projects are delivered to a high standard, on time and within scope. This is a great opportunity for an experienced engineer who enjoys combining hands-on technical delivery with customer interaction, particularly someone with strong experience of VoIP platforms and Linux-based operating systems.

Requirements

Strong knowledge and hands-on experience across: SIP and VoIP
PSTN connectivity
DNS
TCP/IP networking
Quality of Service (QoS)
Delivering customer-facing technical projects
Troubleshooting complex technical issues
Producing clear technical design and implementation documentation
Customer-focused and confident working with stakeholders.
Organised and comfortable managing multiple priorities.
Proactive, analytical and solutions-focused.
Able to work independently while collaborating effectively with others.
Detail-oriented, particularly when it comes to technical delivery and documentation.
Happy to share your knowledge and support the development of colleagues.
Strong written and verbal communication skills and be comfortable explaining technical topics to a range of audiences.

Nice To Haves

Strong experience of VoIP platforms and Linux-based operating systems.

Responsibilities

Manage multiple technical project workstreams and deliver against agreed timescales.
Take part in discovery workshops and requirements-gathering sessions.
Produce implementation plans, migration strategies and technical documentation.
Deliver solutions in line with agreed scope, quality standards and best practice.
Support the smooth handover of completed projects into Managed Services and operational support teams.
Configure and support 3CX and Zoom solutions.
Configure and troubleshoot Session Border Controllers (SBCs) and SIP.
Support migrations from legacy PBX and telephony platforms.
Troubleshoot complex technical issues throughout project delivery.
Act as a trusted technical advisor throughout the project lifecycle.
Lead customer workshops, technical reviews and solution demonstrations.
Communicate project progress, risks and technical challenges clearly and confidently.
Build strong relationships with technical and non-technical customer stakeholders.
Provide guidance and mentoring to Project Engineers and junior colleagues.
Contribute to technical standards, templates and delivery methodologies.
Participate in technical design reviews and support pre-sales activity where required.
Identify opportunities for automation and continuous service improvement.
Keep up to date with emerging technologies and industry best practice.