Senior Project Coordinator, International Patient Services

Mass General Brigham•Somerville, MA

5d•Remote

About The Position

Mass General Brigham International Patient Services (IPS) represents a systemwide initiative to provide leading clinical care to patients from around the country and around the world. This business initiative combines a broad set of existing capabilities, with a new focus on patient access. With a significant investment in this program, MGB plans to enhance patient experience by developing and improving the services offered to destination patients and driving broad-based business growth. At Mass General Brigham we are dedicated to transforming healthcare and improving patient outcomes on a global scale. We operate an international patient referral program that connects patients in need with world-class medical providers and facilities. As a project coordinator, you will play a pivotal role in ensuring virtual access to our international patients and supporting the overall operations in patient services, while fostering meaningful partnerships within our healthcare system and the medical community across the globe.

Requirements

Bachelor's Degree in a related field of study required
Equivalent experience may be accepted in lieu of degree
1+ years of project management or project support experience required.
Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
Basic financial/accounting skills.
Strong oral and written communication skills.
Demonstrated ability to remain flexible and agile with changing or competing priorities
Demonstrated ability to collaborate by asking questions and providing insight during team discussions / meetings.
Demonstrated understanding of risk management; ability to identify and document risks.
Exhibits professionalism and a customer service-based attitude toward SMEs, project stakeholders, and colleagues.
Proficiency in using multiple software programs and tools relevant to the role.

Nice To Haves

Certified Associate in Project Management (CAPM), Certified Project Management Professional (PMP) preferred
3+ years in a similar role in a healthcare or international setting preferred.

Responsibilities

Assists in the identification and documentation of project's purpose, goals, objectives and metrics of success
Assists in the identification of deliverables and the development of a work breakdown structure
Supports the development of a project schedule and adjusts throughout project lifecycle
Consistently completes project tasks and meets deadlines with moderate direction; adds checks and balances to work to improve efficiency
Implements communication plan; drafts project-related communications and incorporates feedback and edits into final drafts. Distributes as instructed; Proposes updates to the communication plan throughout project lifecycle
Communicates the status and completion of project assignments; seeks input to ensure tasks are completely correctly.
Triages client requests, escalating to project team or leadership as necessary; identifies scope creep.
May perform other duties as needed including special assignments and projects