Senior Project Cargo Operations Manager, North America
About The Position
Expeditors is seeking a Senior Project Cargo Operations Manager for North America to lead and promote operational excellence across all project cargo activities. This role involves supporting branches with complex and high-value project cargo executions, ensuring consistent application of best practices, compliance standards, and safety protocols. The manager will drive performance through KPI monitoring, reporting, and corrective action planning. Additionally, the role includes designing and delivering training programs, mentoring staff, establishing standardized operating procedures, identifying and addressing operational gaps, and managing relationships with key service providers. The position also supports business development efforts by partnering with commercial and regional teams to achieve growth targets, participating in customer meetings, and aligning operational capabilities with sales strategies.
Requirements
- 8–12+ years of experience in project cargo, heavy-lift, or specialized logistics operations
- Strong technical knowledge of multi-modal project cargo execution (air, ocean, road, rail)
- Proven track record of leading complex logistics projects and driving operational improvements
- Experience in vendor management and strategic sourcing
- Demonstrated ability to deliver training and develop high-performing teams
- Strong commercial acumen with experience supporting business development efforts
Responsibilities
- Lead and promote operational excellence across all North America project cargo activities
- Support branches with complex and high-value project cargo executions
- Ensure consistent application of best practices, compliance standards, and safety protocols
- Drive performance through KPI monitoring, reporting, and corrective action planning
- Design, develop, and deliver project cargo training programs for operations teams and branch personnel
- Increase branch awareness and understanding of project cargo capabilities and procedures
- Mentor and coach operations staff to enhance technical expertise and execution quality
- Establish and implement standardized operating procedures (SOPs) across the region
- Identify operational gaps and inefficiencies; develop and execute improvement initiatives
- Lead process optimization efforts to improve productivity, accuracy, and customer satisfaction
- Maintain and strengthen relationships with key service providers (carriers, heavy haul, rigging, etc.)
- Conduct annual performance evaluations of vendors to ensure quality and competitiveness
- Identify capability gaps and onboard new service providers to support evolving business needs
- Partner with commercial and regional teams to support a targeted 15% year-over-year growth in the Americas
- Participate in customer meetings, solution design, and project planning discussions
- Engage in branch sales meetings to align operational capabilities with sales strategies
- Maintain and actively manage a Top 10 target account list within CRM (e.g., Dynamics)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
