Senior Project & Business Process Analyst - Digital PMO
About The Position
The Digital Project Management Office (PMO) team plans and implements key strategic Digital programs and projects to deliver outcomes benefiting UHN and the health system. We apply best practices for managing projects, change, and risk to ensure high quality deliverables, effective coordination of resources, and transparent progress reporting. Members of the PMO work in close partnership with a broad range of stakeholders, bringing the right teams together to streamline the demand, end-to-end delivery, and operational services in order to mobilize change and achieve value. An exciting 1-year opportunity is available to showcase your talents as a Senior Project & Business Process Analyst supporting the Clinical Applications portfolio. This position will deliver solutions that are data-driven, bring value to our stakeholders, and achieve UHN’s business objectives. We are seeking a results-driven, innovative individual who can take initiative to help implement various types of digital projects that support clinicians, researchers, and corporate areas. These initiatives include patient flow and capacity management process redesign, command centre software implementation, third-party system integration for eReferral or other workflows, data analytics, and solution evaluation.
Requirements
- Undergraduate Degree in Health Informatics or Administration, Technology, Science, Business, or related field required
- Minimum 3 years of Project Management, Business Process/Analysis, and Data Analysis experience or equivalent required
- Sound knowledge of project management standards (project planning, implementation, evaluation, risk assessment, benefits realization) required
- Experience leading project workstreams or small projects independently, and either supervising or influencing project team members required
- Experience developing/coordinating the development of business requirements
- Experience in leading and conducting workflow mapping and analysis
- Experience in delivering management-level presentations, training and/or end user support is required
- Proficient use of computer software, and peripheral equipment (e.g. M365 tools, MS Project, MS Visio, MS Teams, and enterprise work management tools such as Kanban and ServiceNow).
Nice To Haves
- Experience coordinating/leading application testing preferred
- Experience in applying change management methodologies and tools an asset
- Experience with hardware and/or software vendor relations an asset
- Project Management Professional (PMP) or Change Management certification an asset
- Familiarity with healthcare information systems, interfaces, HL7, ITIL, data centre, network infrastructure, and/or enterprise architecture an asset
- Experience with Epic Health Information System an asset, including use, build and/or vendor certified
Responsibilities
- Analyze business needs, problems, opportunities, and solution scope
- Evaluate and validate solution value and benefits to the organization, supporting business case development and return on investment analysis
- Facilitate process and design workshops with multidisciplinary groups to identify, validate, and document business requirements
- Conduct workflow review and process redesign, and support continuous improvement processes
- Coordinate system design, build and testing
- Design data collection processes, collect and analyze data, lead data reporting and data visualization activities
- Apply rigorous project management techniques to assist in the management of project plans, schedules, status reports, and budgets
- Apply sound change management techniques for effective stakeholder engagement and communications, training, and implementation support
- Develop adequate level of knowledge of the subject matter and digital systems being implemented to effectively move projects forward
- Lead simple to moderately complex projects of small to medium scope, including planning, and monitoring project progress through tracking project milestones, risks and issues to deliver project within the planned budget, schedule, and with a high level of quality
Benefits
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
