Senior Project Business Analyst

NW Natural•Happy Valley, OR

5d•Hybrid

About The Position

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry. In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility. Employees based at our Headquarters are required to work on-site a minimum of two days per week. Specific in‑office days may vary by team and business needs. This hybrid schedule supports collaboration, connection, and engagement while also offering flexibility for remote work.

Requirements

Bachelor’s degree in Information Technology or Business related field or an equivalent combination of education and experience.
8 or more years of related experience with progressively more complex analysis projects including business process documentation and re-engineering.
5 or more years of working on software systems projects.
Demonstrated ability to work effectively in a team environment and to lead others in a directed effort to complete projects.
Advanced presentation skills, with proven ability to present at the Executive, Director and Manager levels.
Superb verbal communication skills including the proven ability to communicate effectively on an individual and group presentation basis, including negotiation and facilitation skills and techniques.
Skill in assessing stakeholders and asking probing questions to understand underlying needs and surface essential requirements information.
Demonstrated ability to work with employees and management at all levels of the organization including skill in working across organizational and geographical boundaries.
Proven analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, deconstruct high-level information into details, abstract up from detailed information to a more general understanding, discern underlying true needs from presented user requests, and distinguish solution ideas from requirements.
Proven ability to work with changing requirements/priorities using internal and external resources.
Demonstrated skill and ability to produce effective written communication, including report preparation, and documentation for a variety of audiences.
Advanced skill in documentation methods and software including but not limited to Word, Visio, Excel, and Project.
Proven ability to learn new systems and applications.
Demonstrated ability to be self-managed and apply skills in problem solving and decision-making.
Proven ability to prioritize multiple tasks and projects to meet tight schedules and demanding targets while delivering high quality products.
Demonstrated ability to effectively manage competing priorities and reconcile divergent expectations.
Exceptional organizational skills, with the ability to follow through on tasks.

Responsibilities

Supports the project process throughout the project lifecycle and is responsible for authoring key documentation and deliverables at each phase.
Elicits requirements through interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
Leads re-engineering of business processes and identifies various solutions to business problems.
Partners with the PM and project team define, document, and maintain key business analysis deliverables, including Business Requirements, Functional Specifications, and Current/Future State and Gap Analysis artifacts.
Leads requirements analysis and verification ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, and testable.
Responsible for tracking, prioritizing and reporting status of multiple initiatives.
Elicits and documents requirement specifications using standard templates and models, ensuring requirements are expressed in clear, concise, and unambiguous business language.
Responsible for managing project tools (Azure DevOps) including the creation, prioritization, traceability, and ongoing maintenance of user stories, acceptance criteria, and requirements across the project lifecycle.
Represents requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate to ensure shared understanding across stakeholders.
Establishes and maintains productive business partnerships across the organization.
Manages expectations through direct and routine interaction with business partners.
May participate in other duties such as documenting test scripts, test plans and system testing.
Other duties as assigned to ensure efficient and effective system operations.
Supports Company’s commitment to a culture of safe work practices.

Benefits

Rich health insurance benefits with competitive employer contribution
Free access to an online wellness resources platform
Up to 23 Vacation Days
80 Hours of Sick Time
10 paid holidays and 3 floating holidays
Flexible work arrangements
3 weeks paid parental leave
Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth.
1500 sq foot exercise facility and secure bike room
Meaningful annual incentive bonus opportunity in addition to base salary
Competitive 401K company contribution and match
15% discount on NW Natural stock through Employee Stock Purchase Program
Up to $5250 a year in tuition reimbursement
Wellness incentive program
20% off natural gas service
Up to 30% discount at NW Natural Appliance Center
TriMet Pass for all HQ employees
Generous discounts with Verizon & AT&T Wireless