Sr Programmer Analyst (Salesforce)

Terumo BCT, Inc.•Denver, CO

1d•$111,400 - $139,300•Onsite

About The Position

At Terumo Blood and Cell Technologies, with over 8,000 global associates, the company is dedicated to making medical devices and related products used to collect, separate, manufacture, and process various components of blood and cells. Their innovative technologies and service offerings impact patients' lives every second, and they are committed to increasing the number of patients served, advancing healthcare with heart. The company prides itself on having bright minds, a global footprint, comprehensive benefits, and a distinct culture, making it a great place to work and grow. This Senior Programmer Analyst position provides analysis and functional/technical skills within an existing and emerging Salesforce environment. The candidate will work as part of the Salesforce and ServiceMax development team, performing a broad range of tasks including research, analysis, design, configuration, coding, testing, maintenance, support, training, and implementation of information technology solutions on the Salesforce platform. The role will primarily focus on the Experience Cloud ecosystem, involving the development and optimization of external-facing portals, and will also support Agentforce initiatives through the deployment of new virtual agents aimed at improving overall customer experience.

Requirements

Bachelor’s degree in Computer Science or, equivalent of education and experience, sufficient to successfully perform the essential functions of the job may be considered.
Minimum 8 years of experience
In-depth experience in Salesforce declarative development (object modeling, translation workbench, workflow rules, validations, page layouts, etc.)
Experience in Force.com development (APEX triggers, Classes, Visualforce, Controllers).
Experience with Lightning Web Components and Aura Components.
Experience with Salesforce communities (Experience cloud)
Active Salesforce.com developer certifications (Admin/Adv Admin, PD1, PD2) required.
Experience writing functional requirements and associated test cases.
Solution Architecture Skills – ability to drive leading practices and established design patterns for integration and core application development in Salesforce.com.
Experience with common Force.com code development/migration tools (Git with Azure DevOps, etc.).
Ability and willingness to educate and train others.
Strong orientation to customer satisfaction.
Ability and willingness to work on multiple projects at one time and priority setting.
Demonstrated ability to initiate, promote, and exhibit team-oriented behavior.
Demonstrated working knowledge of multiple business disciplines.
Demonstrated ability to communicate effectively both verbally and in writing to both technical and non-technical audiences.

Nice To Haves

Experience with ServiceMax a plus.
UI/UX design experience in the Salesforce Experience cloud is a plus.
Agentforce configuration knowledge is a plus.
Mobile optimization of Salesforce Experience cloud sites is a plus.
Understanding of Agile methodology preferred.

Responsibilities

Ability to design, develop and configure Salesforce Sales Cloud, Service Cloud, Experience Cloud and Agentforce along with ServiceMax to help advance the overall product capability and feature set to meet the needs of a global user base.
Ensures all development – Apex, LWC, flows, integrations, and configuration – follows Salesforce best practices, including governor-limits awareness, naming conventions, flow design standards, and maintainable architecture patterns.
Implements complex development tasks, including Apex classes, triggers, LWC/Aura components, API integrations, and data model design.
Ensures code quality through unit testing, automated testing strategies, peer reviews, and adherence to development standards.
Supports release management processes, including version control and deployment strategies.
Takes initiative to understand customers and their environment.
Dedicated to quality client service and proactive and responsive to client needs.
Leads requirements-gathering sessions with product owners, business stakeholders and end users to understand needs, pain points and desired outcomes.
Translates business requirements into clear functional and technical specifications, user stories and acceptance criteria.
Applies highly professional business and/or technical knowledge when working with customers, other IT groups, and vendors.
Demonstrates ownership and personal accountability for areas of responsibility, proactively identifying issues and driving solutions.
Conducts research and evaluates emerging Salesforce technologies, including AI-driven features and Agentforce capabilities.
Requires ability to work with team members to deliver on time and on budget committed results to customers.
Continuously expands knowledge of Salesforce, Agentforce, ServiceMax, and related technologies through self-directed learning and certifications.
Shares responsibility with team members for 24-hour on-call problem resolution.

Benefits

Competitive total reward offerings
Multiple group medical plans
Multiple group dental plans
Multiple group vision plans
Robust wellness program
Life insurance
Disability coverages
Variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance
401(k) plan with a matching contribution
Vacation time programs
Sick time programs