Senior Programmer Analyst (Salesforce Developer / Architect)

OUC–The Reliable One•Orlando, FL

4h•Hybrid

About The Position

OUC - The Reliable One is seeking a Senior Programmer Analyst (Salesforce Developer / Architect) to join the Technology division. This role serves as the technical lead and subject matter expert for OUC’s Salesforce platform, driving the support and enhancement of multiple custom applications across operations, sales and marketing, customer service, billing, and meter-to-cash functions. The ideal candidate is a collaborative, detail-driven problem solver with deep Salesforce development and platform expertise to architect, deliver, and continuously improve scalable, secure solutions while acting as the technical owner of the platform and its applications. Responsibilities include designing and implementing Salesforce solutions, translating complex business requirements into robust technical designs, overseeing testing and deployments, managing platform health and upgrades, and collaborating with internal teams and external vendors. OUC is an industry leader committed to innovation, sustainability, and community.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS), or a related field from an accredited college or university; or an equivalent combination of education, certifications, and experience
7+ years of software development experience using formal SDLC methodologies (Agile and/or Waterfall) across multiple environments
3+ years of hands-on Salesforce experience in a senior technical role (Salesforce Developer, Programmer Analyst, or Architect), including designing, developing, and supporting custom applications with Apex, integrations, automation, and data models
Strong experience with Salesforce platform administration, including user and license management, security model configuration, environment management, troubleshooting, and ongoing platform maintenance
Working knowledge of Salesforce Trailhead, release readiness, and continuous learning aligned with Salesforce seasonal updates
Experience writing and executing unit and integration test plans
Familiarity with quality assurance methodologies, requirements documentation, and data analysis, as well as other IT disciplines such as data warehouses, BI tools, and enterprise systems
Proven ability to translate business requirements into scalable technical designs and lead solution design discussions with business and IT stakeholders
Ability to adapt to changing technology, work independently and collaboratively, manage multiple priorities, and communicate effectively with both technical and non-technical audiences, including presenting complex concepts clearly
Working knowledge of Salesforce development, administration, and architecture: Salesforce Platform, Sales Cloud, Service Cloud, and other Salesforce cloud solutions as applicable (e.g., Government Cloud, Marketing Cloud)
Developing structured test scenarios, test cases, and performing accurate testing with documented results
Developing complex structured queries using SOQL and SQL for accurate results
Best practices for presenting system output to end-users
Preparing comprehensive system and technical documentation
Data analysis
General administration and troubleshooting knowledge of operating systems including Windows Servers, Linux, and HP-Unix
System performance metrics and benchmarking techniques
Researching and introducing new versions of platforms, tools, and applications including Salesforce seasonal releases
Network architectures, relational databases (Oracle and SQL Server), and client/server environments
Web services and integrations including REST/SOAP APIs and middleware platforms
Release management and code deployments
Quality assurance methodologies
Data warehouse and data mart concepts desired
Familiarity with Programming languages such as Apex, JavaScript, Lightning Web Components (LWC), SOQL/SQL
Familiarity with Software Version Control (SVN and Git-based repositories)
Familiarity with Virtualized infrastructure and storage systems
Familiarity with Network routing, firewalls, and load balancers
Familiarity with Related industry, organizational, and departmental regulatory guidelines, best practices, and procedures
Ability to research and introduce new versions of platforms, databases, and application software
Ability to take on new Salesforce system assignments
Ability to learn and obtain structured and ad hoc training on Salesforce products and releases
Ability to integrate, share, and publish application data to third-party systems in real time or batch
Ability to adapt to changing technology by acquiring new skills and training
Ability to create logical and physical data models and design user interfaces
Ability to lead technical design through application system testing
Ability to write optimized, well-structured SQL and SOQL queries
Ability to use productivity tools for analysis, data behavior, and data mining
Ability to work independently on tasks and projects of varying complexity
Ability to provide training and technical guidance to others
Ability to lead technical projects
Ability to use Microsoft Office Suite and standard office equipment
Ability to manage time effectively and meet deadlines
Ability to make presentations to both technical and non-technical audiences
Minimum of seven (7) years of experience involving software development using formal software development methodologies
Minimum of three (3) years of in-depth core applications experience with Salesforce development, administration, and solution architecture

Nice To Haves

Salesforce certifications (Administrator, Platform Developer, or Architect) strongly preferred
Experience serving as a technical lead or solution architect for multiple Salesforce applications
Exposure to multiple Salesforce clouds (e.g., Government Cloud, Marketing Cloud, or similar enterprise implementations)
Experience with commonly utilized develop technologies, including Lightning Web Components, Flow Builder, Apex and JAVA, SOQL/SQL
Utilities, government, or regulated-industry experience (Oracle CCB and Meter-to-Cash experience a plus)
Experience mentoring junior developers and providing technical guidance to cross-functional teams

Responsibilities

Design, develop, and support custom Salesforce solutions, including Apex, automation, integrations, and data models
Serve as the technical owner of multiple Salesforce applications, ensuring platform stability, security, and scalability
Analyze system behavior and transaction flows to ensure accurate processing and reliable results
Translate business requirements into technical designs and participate in solution design discussions
Write and execute unit and integration test plans; support deployments across Salesforce environments
Support Salesforce platform administration, including user access, licensing, environments, and troubleshooting
Participate in Salesforce upgrades, release readiness, testing, and production implementations
Assist in triaging and resolving Salesforce application production issues as per OUC’s service level agreement with various business units
Collaborate with IT teams, business partners, and vendors to resolve complex system issues
Maintain clear technical documentation and support continuous improvement initiatives
Provide technical guidance and mentoring to team members as appropriate
Develop complex to highly complex code to support solution requirements and designs for assigned Salesforce cloud-based applications and related data sources
Investigate and analyze how the system processes transactions to determine if Salesforce functionality is configured correctly and produces accurate results
Provide complex to highly complex application analysis for Information Technology and business clients, and serve as a technical contact for Business Application Analysts requiring in-depth Salesforce expertise
Evaluate business impact of errors and provide solution recommendations through collaboration with analysts and business experts
Evaluate existing and new system functionality; determine unmet requirements and develop action plans to correct deficiencies, including nonfunctional requirements related to data management and security
Define and document system scope, current logical view, general technical requirements, and proposed logical view using structured design and analysis techniques
Provide comprehensive data queries and results to analyze system output and functional execution of key Salesforce transactions
Monitor and track system updates and user access to ensure successful auditing and compliance
Ensure appropriate monitoring, logging, and audit controls are in place to trace events, review results, and make improvement recommendations
Review Salesforce integrations and interfaces to ensure functionality is configured correctly and produces accurate results
Work on complex to highly complex business scenarios to ensure Salesforce processes transactions accurately
Implement Salesforce cloud-based designs and solutions leveraging Salesforce Platform, Apex, Lightning, Flows, and integrations
Guide and collaborate with Business Application Analysts to understand business needs and translate them into detailed technical and program specifications
Prepare necessary end-user reports, extracts, and queries; develop and maintain documentation related to system functionality, performance benchmarks, and integrations
Document all system issues and their resolutions
Research, develop, and evaluate solution alternatives to meet project objectives and recommend optimal approaches
Design and execute unit and integration test plans
Participate in Salesforce platform upgrades, patching, testing, and production implementations
Work on small, medium, and large-scale projects as required by OUC
Follow triage, Software Development Life Cycle (SDLC), change management, and IT governance processes to promote new or revised Salesforce components across environments
Develop documentation for new Salesforce functionality and updates to existing system documentation
Contribute to Salesforce system architecture and design, ensuring scalability, performance, and security best practices
Stay current with Salesforce releases, tools, Trailhead learning, and emerging development best practices
Collaborate with technical teams to identify solutions and lead design sessions with functional users, business analysts, and developers to define and document interface requirements
Analyze, diagnose, and troubleshoot complex Salesforce system issues to identify root cause and implement preventative solutions
Contact Salesforce and third-party software vendors to report, track, and resolve platform-related issues
Research, evaluate, and correct system malfunctions in partnership with Business Analysts to ensure timely resolution
Work independently and proactively develop recommendations for Salesforce system and solution improvements
Provide guidance, coaching, and mentoring to junior team members as appropriate
Plan, document, and test disaster recovery procedures related to Salesforce environments
Utilize version control systems for collaboration and code management, including Git-based repositories
Participate in scheduled on-call rotation responsibilities
Communicate technical information effectively to non-IT personnel
Perform other duties as assigned

Benefits

Competitive compensation
Low-cost medical, dental, and vision benefits
Paid life insurance premiums with no probationary period
OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
Wellness incentives and free access to all on-site OUC fitness facilities
Access to family-oriented recreational areas
Paid Conference and Training Opportunities