Senior Programmatic Solutions Consultant, Amazon Ads, Sales, Advertising, & Account Management

Amazon • New York, NY

7d • $140,300 - $189,800 • Onsite

About The Position

Amazon Ads is seeking a Senior Programmatic Solutions Consultant to join our team supporting Amazon DSP customers. Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. As a Senior Programmatic Solutions Consultant (Sr. PSC), you will manage the end-to-end experience of our enterprise customer, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The Senior Programmatic Solutions Consultant has experience in advertising technology and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs. A typical Sr. PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action. You will advocate for customer in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. Sr. PSCs operate as trusted advisors to customers every day, and ensure customers gradually develop into a proficient users of our DSP, who see Amazon DSP as their preferred means to their goals. You will be passionate about understanding customer objectives, and address them using our book of services and engagement best practices, to drive adoption of Amazon technologies. Your ownership, curiosity, and domain knowledge will allow you to comprehensively understand the details of our offerings and be able to speak to these to our customers with passion, authority, empathy, and clarity.

Requirements

• 6+ years of digital advertising and client facing roles with a focus on data analysis experience
• Experience in a client facing consultative role working with large, complex enterprise customers
• Experience in digital advertising and client facing roles with a focus on data analysis
• Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce
• Experience managing executive customer relationships and key business stakeholders

Nice To Haves

• Experience creating processes and improving tools with measurable impact on advertisers

Responsibilities

• Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives.
• Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
• Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
• Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists).
• Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers.
• Integrating adtech and agency-side solutions by partnering with complex, cross-functional teams to deliver programmatic strategies and implementations with limited guidance

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed