Senior Programmatic Account Manager

The Trade Desk•Chicago, IL

2h•$72,200 - $132,300

About The Position

The Senior Programmatic Account Manager leads a roster of client accounts and takes ownership of growing clients’ businesses. The role requires expertise in The Trade Desk platform and the ability to advise clients on creative marketing strategies, programmatic education, and platform capabilities. The account manager partners with Sales and Trading to develop accounts and meet client objectives, while building consultative relationships with brand and agency clients. The position also owns client onboarding and ongoing training, represents client needs to Product Management and Partnerships, and helps improve the platform through feedback on features, integrations, and products. The role contributes to Client Services methodologies, develops customer-facing training materials with Product Marketing, and trains and onboards new teammates.

Requirements

At least 5 years of client-facing experience.
Excellent troubleshooting, analytical, and problem-solving abilities.
Ability to collaborate cross-functionally in a dynamic environment.
A track record of growing accounts through strong client relationships, understanding business objectives, and recommending effective strategies.
Effective time management, prioritization, and deadline-management skills.
Excellent written and verbal communication and presentation skills, including confidence speaking to large groups.
Solid experience with Excel and MS Office.
Ability to use large data sets to develop insights and strategic recommendations.

Nice To Haves

Expertise working with online advertising or a SaaS platform.
Past experience in mentorship roles, personally or professionally.

Responsibilities

Lead a roster of accounts and grow clients’ businesses.
Develop expertise in The Trade Desk platform and advise clients on implementing creative marketing strategies.
Collaborate with Sales and Trading to develop existing accounts and achieve client goals.
Build and cultivate consultative relationships with brand and agency clients.
Own client onboarding and ongoing training on programmatic advertising, platform improvements, and new industry channels and markets.
Plan ahead and lead account progress, rather than only managing tasks.
Represent client needs by providing feedback to Product Management and Partnerships about platform features, integrations, and improvements.
Develop standard methodologies within Client Services.
Collaborate with Product Marketing on training collateral and customer-facing guides.
Train and onboard new teammates.

Benefits

Stock-based compensation grants, subject to eligibility.
Variable compensation-based incentives and commissions, depending on the role.
Comprehensive medical, dental, and vision healthcare, with premiums paid in full for employees and dependents.
401(k) retirement plan with company match.
Short- and long-term disability coverage.
Basic life insurance.
Well-being benefits.
Reimbursement for certain tuition expenses.
Parental leave.
Sick time of 1 hour per 30 hours worked.
Vacation time for full-time employees: up to 120 hours through the first year and 160 hours thereafter.
Around 13 paid holidays per year.
Employee Stock Purchase Plan that allows employees to purchase company stock at a discount.