Senior Program Support Services Manager

Safran Group•Garden Grove, CA

61d

About The Position

Safran Cabin is a world leader in aircraft interiors and systems. We provide innovative, smart and sustainable cabin interiors, as well as advanced air, water and waste management equipment to enhance use experience. Our 11,000 employees worldwide support OEMs, airlines, lessors and VIP clients with easily configurable interiors for various platforms. Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip. #1 worldwide for business and regional aircraft interiors. #1 worldwide for aircraft seats, with over 1 million in service. Pioneering next-generation connected in-flight entertainment systems. Here, there is no single career path. At Safran, innovation is essential and embodied within the diversity of teams with different profiles, all around the world. Here, collaboration is essential. Together, we create cutting edge solutions. Working with experts, you learn, share, and collaborate with a large community to enrich yourself every day. Here, your career path is sustainable. At Safran, we give you the means to reach for the stars in your career while respecting your personal life and your desire to shape the sustainable future of aeronautics. Learn more about Safran Cabin! The Senior Program Support and Services Manager is responsible for the leadership of the Program Support and Services Management (PSSM) Team and the overall customer satisfaction and financial performance of one or more programs. The Program Support and Services Manager takes the initiative, arbitrate, and drive the success of the programs. This role will also serve as the customer point of contact for aftermarket support.

Responsibilities

Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues
Assess program strengths and identify areas for improvement
Drive, formulate, organize, and monitor improvement Plans to Closure
Develop and manage budget for the program, guarantee the profitability of the program through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance
Define, establish and implement the product & services activities roadmap, in relation with the program objectives.
Oversee entry into service plans for new products or new major customer contracts.
Deliver on performance KPIs, and ensure the highest efficiency of the program support teams in their daily work.
Organize and conduct internal and external PRM (Program Review Meetings)
Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control
Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution