Senior Program Manager, Professional Services

ResMed-posted 3 days ago
Full-time • Mid Level
Remote • Peachtree Corners, GA
5,001-10,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Senior Program Manager, Professional Services The primary role of the Senior Program Manager, Professional Services is to lead and coordinate multiple, complex customer programs within the Professional Services function, ensuring strategic alignment and delivering measurable value to clients. This role partners with executive stakeholders, drives program efficiency, fosters cross-functional collaboration, and mentors Senior Project Managers and Project Managers. The Senior Program Manager is accountable for the successful delivery of the most challenging customer engagements, assuring alignment across all projects and teams, and serving as the primary escalation point for both internal and external executive stakeholders[1][2].

  • Define program objectives, scope, success criteria, and KPIs aligned with Brightree's strategic goals (e.g., customer adoption, retention, revenue growth).
  • Develop and maintain integrated program plans covering timelines, budgets, resources, dependencies, and milestones.
  • Govern and monitor multiple related projects, ensuring alignment across teams and workstreams.
  • Track program health, generate dashboards, and present status to executive leadership.
  • Serve as the primary point of contact for executive stakeholders, providing clear, timely updates on program performance, risks, and outcomes.
  • Identify, assess, and proactively mitigate program risks, issues, and dependencies across business units.
  • Coordinate with Product Management and Development to align program milestones with product roadmaps and release schedules.
  • Partner with Services, Support, and Customer Success to ensure readiness for post-launch activities, customer onboarding, training, and adoption.
  • Establish and drive the program governance model, including steering committees, cross-functional working groups, and escalation paths.
  • Lead post-implementation reviews and lessons-learned sessions; apply continuous improvement practices to future programs.
  • Mentor, coach, and guide Senior Project Managers and Project Managers, fostering scalable program delivery practices and supporting their professional growth.
  • Lead and successfully deliver the most complex customer programs, ensuring alignment and excellence across all projects.
  • Interact directly with customer executive teams on large, complex programs to assure strategic alignment and value realization.
  • Approximately 25-35% travel to customer sites, Brightree offices, or industry events within the United States.
  • Bachelor's degree in Business, Technology, or Healthcare; Master's degree preferred.
  • 8+ years of customer-facing program or portfolio management experience in a software/SaaS environment, with at least 5 years managing complex, multi-project programs.
  • PMP Certification.
  • Demonstrated ability to organize and manage complex programs and projects in a Professional Services environment.
  • Experience developing and executing program budgets, resource plans, and timelines.
  • Proven track record leading large-scale initiatives with measurable business impact (growth, adoption, retention).
  • Excellent communication and stakeholder management skills, with the ability to lead cross-functional teams and interact with executive stakeholders.
  • Deep understanding of program governance, portfolio management, strategic planning, and organizational change management.
  • Experience collaborating with marketing and other business units to drive program success.
  • Demonstrates "drives collaboration" by building trust and strong partnerships across teams and stakeholders.
  • PgMP or equivalent certification strongly preferred.
  • Lean Six Sigma Black Belt Certification.
  • Experience working in a global, matrixed organization.
  • Familiarity with industry-standard project management methodologies and tools.
  • Prior experience in client-facing Professional Services roles.
  • comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
  • Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Senior Program Manager Resume Examples
•
Senior Program Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service