Manager, Professional Services

BlackLine • Los Angeles, CA

9h • Hybrid

About The Position

We are seeking a Manager, Professional Services to lead a team in successfully implementing BlackLine solutions while achieving team goals. The ideal candidate will have strong communication and customer management skills to foster positive relationships with both employees and customers. This role requires a self-starter who excels in a fast-paced, dynamic environment.

Requirements

• Excellent communication skills, capable of working across all organizational levels.
• Bachelor’s degree in Business, Technology or related field.
• Proficient in Microsoft Suite (Excel, Word, PowerPoint, Outlook) and accounting software.
• Demonstrated initiative and strong organizational, problem-solving, presentation, interpersonal, time management, and consultative skills.
• 2-3 years of consulting experience in software, technology, or audit/accounting.
• Proven experience in customer-facing roles.

Nice To Haves

• Software background
• Accounting and Financial Services experience
• previous management or supervisory experience

Responsibilities

• Lead a high-performing team of consultants to achieve billable utilization and revenue targets, departmental goals, and project success, while ensuring adherence to internal processes.
• Oversee multiple concurrent BlackLine implementation projects, seamlessly integrating solutions with customer systems and processes.
• Serve as a hands-on manager, implementing a personal portfolio of projects and maintaining a billable utilization target.
• Attract, develop, upskill and retain top talent, fostering a collaborative and productive team environment.
• Serve as the primary point of contact for customers and partners, managing project timelines, escalations, and providing expert guidance on best practices.
• Ensure successful project outcomes by offering strategic recommendations and support to both the team and other customer service departments.
• Maintain strong customer relationships through proactive communication, follow-up, and timely responsiveness.
• Continuously improve and streamline implementation processes by updating documentation and developing new processes and procedures.
• Collaborate effectively with BlackLine teams across product, sales, and customer success to drive alignment and ensure a cohesive customer experience.

Benefits

• BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
• BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws
• BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.
• In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.
• BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees