Senior Manager, Professional Services

Commvault

4d•Remote

About The Position

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. The Opportunity… Commvault is seeking a Senior Manager, Professional Services for the Americas who is responsible for driving the successful delivery of professional services engagements across the region. This role ensures customer success through strategic leadership, operational excellence, and collaboration with cross-functional teams. The ideal candidate will have a proven track record in managing large-scale service delivery, building high-performing teams, and fostering strong customer relationships. Commvault is seeking a Senior Manager, Professional Services for the Americas—a leader who’s ready to make a measurable impact. In this role, you will drive the successful delivery of professional services engagements across the region, ensuring customer satisfaction. You will lead through strategy and execution, combining operational excellence with strong cross-functional collaboration to consistently deliver results. If you have a proven track record of managing large-scale service delivery, building and inspiring high-performing teams, and cultivating trusted customer relationships, this is your opportunity to lead at scale and shape Professional Services across the Americas.

Requirements

10+ years of experience in professional services leadership roles within technology or SaaS organizations.
Strong background in project delivery, customer success, and team leadership.
Proven ability to manage regional operations and financial performance.
Excellent communication, negotiation, and stakeholder management skills.
Ability to travel within the Americas region as required.

Nice To Haves

Cybersecurity Experience preferred
Experience with cloud technologies, enterprise software, or digital transformation projects.
Experience in Federal and State/Local government delivery
Experience with SFDC and OpenAir
Proven capability to build trust and maintain clear, professional communication with both internal stakeholders and client organizations
Demonstrated success with subscription-based business models, delivering both on-premises and SaaS solutions
Track record of managing complex, multi-stakeholder projects and partner relationships
Familiarity with consulting frameworks and delivery methodologies (Agile, ITIL, etc.).

Responsibilities

Lead and develop a regional team of consultants, project managers, and technical specialists.
Drive talent acquisition, onboarding, and career development within the region.
Manage sub-contractor relationships and staffing
Manage delivery out of various COEs
Act as an evangelist for services, assisting sales with selling and drafting SOWs, quotes, and Professional Services collateral
Oversee end-to-end delivery of professional services engagements, ensuring quality, timeliness, and customer satisfaction.
Implement best practices, methodologies, and tools to optimize delivery efficiency.
Act as a sponsor for key accounts, ensuring alignment with customer objectives.
Partner with Sales, Customer Success, and Support teams to drive customer adoption and value realization including cross sell, up sell, expansion, and net new opportunities.
Manage internal and external escalations
Own regional P&L for professional services, including forecasting, budgeting, and margin optimization.
Monitor KPIs and operational metrics to ensure performance against targets.
Drive accountability for services financial goals including revenue, gross margin, and utilization across internal and partner delivery teams
Develop and execute regional strategies aligned with global professional services objectives.
Identify opportunities for service expansion and innovation to meet evolving customer needs.

Benefits

Continuous professional development, product training, and career pathing
An inclusive company culture, opportunity to join our Employee Groups
Generous benefits supporting your health, financial security, and work-life balance
Employee stock purchase plan (ESPP)

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