Senior Program Specialist - CalFresh Porterville Office

Community Services and Employment Training•Porterville, CA

7d•Onsite

About The Position

The purpose of this position is to provide support to the Senior Program Coordinator by developing a talent pool within the CalFresh spectrum and ensuring business needs are met in a timely manner. The incumbent of this position will work alongside the CalFresh SCC team and is responsible for tracking job-ready customers and recruiting potential customers to fill business needs.

Requirements

Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner
Provide exceptional customer service for individuals from various backgrounds, including efficient, precise, and courteous communication in a dignified environment
Ability to speak effectively with groups of customers or employees of the organization
Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general public
Ability to deal with customers in a calm, professional, friendly, and patient manner
Ability to work under pressure and with different types of personalities
Knowledgeable in modern office procedures and methods; proficient in the use of computers, Windows operating system, Microsoft Office applications (Word, Excel, and Access), and program database
Strong communication skills, research abilities, flexibility, and an ability to work well with others
Ability to read and interpret documents
Ability to write routine reports and correspondence
Knowledge of the local labor market and employer expectations
Excellent organizational skills and attention to detail
In-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner
Ability to work effectively with minimal supervision
Ability to communicate effectively both verbally and in written form
Possession of a Bachelor's Degree (B.A.) from a four-year college or university; and/or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Minimum one year of experience providing services to low-income persons.
Ability to calculate figures for recording and tracking purposes; ability to apply basic recordkeeping principles.
Ability to apply common sense understanding to carry out instructions furnished in written and oral form
Ability to deal with problems involving several concrete variables in standardized situations
California Driver's License and proof of auto insurance required.

Responsibilities

Provide support to the Business Services Team by entering job orders into CalJOBS and developing marketing flyers as needed
Assist with organization of Job Squad workshops, which may include inviting businesses, developing/presenting weekly topics, and collecting resumes
Collect, organize, and analyze information about customers in the "Talent Pool Bank" tracking tool (tests, interviews, abilities, employment interests, and character traits)
Match customers' job skills with business qualifications; refer qualified customers to Job Developers
Initiate and maintain ongoing personal contacts with job-ready customers and explain the benefits and employment supportive services provided based on eligibility
Assist customers in preparing job search portfolios; provide mock interviews and may assist with interview arrangements
Monitor participant job search progress and maintain open communication with Job Developers if a training possibility becomes available
Provide supportive services on a needs basis to eligible customers
Maintain case management files and document contact with customers, employers, and other partners in Apricot accurately and in a timely manner
Prepare and modify documents, including correspondence, reports, memos, and emails
Serve as a customer liaison, responding to customer problems, questions, or concerns, and coordinate with the proper agency personnel to provide timely and accurate answers for customers
Follow up with customers as appropriate to document use/success in employee referrals
Remain updated on program requirements and regulations affecting participants and businesses
Refer customers to other CSET program resources as applicable
Participate in outreach events, job fairs, and meetings with partner agencies as assigned
Participate in training and professional development to build the required knowledge for the position
Perform other duties, including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures