Senior Program Specialist - CalFresh Porterville Office

Community Services and Employment Training, Inc. • Porterville, CA

8d • $21 - $22 • Onsite

About The Position

The purpose of this position is to provide support to the Senior Program Coordinator by developing a talent pool within the CalFresh spectrum and ensuring business needs are met in a timely manner. The incumbent of this position will work alongside the CalFresh SCC team and is responsible for tracking job-ready customers and recruiting potential customers to fill business needs.

Requirements

• Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner
• Provide exceptional customer service for individuals from various backgrounds, including efficient, precise, and courteous communication in a dignified environment
• Ability to speak effectively with groups of customers or employees of the organization
• Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general public
• Ability to deal with customers in a calm, professional, friendly, and patient manner
• Ability to work under pressure and with different types of personalities
• Knowledgeable in modern office procedures and methods; proficient in the use of computers, Windows operating system, Microsoft Office applications (Word, Excel, and Access), and program database
• Strong communication skills, research abilities, flexibility, and an ability to work well with others
• Ability to read and interpret documents
• Ability to write routine reports and correspondence
• Knowledge of the local labor market and employer expectations
• Excellent organizational skills and attention to detail
• In-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner
• Ability to work effectively with minimal supervision
• Ability to communicate effectively both verbally and in written form
• Possession of a Bachelor's Degree (B.A.) from a four-year college or university; and/or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Minimum one year of experience providing services to low-income persons.
• Ability to calculate figures for recording and tracking purposes; ability to apply basic recordkeeping principles.
• Ability to apply common sense understanding to carry out instructions furnished in written and oral form
• Ability to deal with problems involving several concrete variables in standardized situations
• California Driver's License and proof of auto insurance required.

Responsibilities

• Provide support to the Business Services Team by entering job orders into CalJOBS and developing marketing flyers as needed
• Assist with organization of Job Squad workshops, which may include inviting businesses, developing/presenting weekly topics, and collecting resumes
• Collect, organize, and analyze information about customers in the "Talent Pool Bank" tracking tool (tests, interviews, abilities, employment interests, and character traits)
• Match customers' job skills with business qualifications; refer qualified customers to Job Developers
• Initiate and maintain ongoing personal contacts with job-ready customers and explain the benefits and employment supportive services provided based on eligibility
• Assist customers in preparing job search portfolios; provide mock interviews and may assist with interview arrangements
• Monitor participant job search progress and maintain open communication with Job Developers if a training possibility becomes available
• Provide supportive services on a needs basis to eligible customers
• Maintain case management files and document contact with customers, employers, and other partners in Apricot accurately and in a timely manner
• Prepare and modify documents, including correspondence, reports, memos, and emails
• Serve as a customer liaison, responding to customer problems, questions, or concerns, and coordinate with the proper agency personnel to provide timely and accurate answers for customers
• Follow up with customers as appropriate to document use/success in employee referrals
• Remain updated on program requirements and regulations affecting participants and businesses
• Refer customers to other CSET program resources as applicable
• Participate in outreach events, job fairs, and meetings with partner agencies as assigned
• Participate in training and professional development to build the required knowledge for the position
• Perform other duties, including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures

Benefits

• Eligible for overtime pay in accordance with California and federal law.
• Reasonable accommodations are available for applicants and employees with disabilities upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level