Senior Program Specialist

ICF•Newark, NJ

1d•Remote

About The Position

ICF is seeking a Senior Program Specialist to provide support and critical project management services for utility-sponsored energy efficiency programs focused on the residential market with an emphasis on building decarbonization technology. This role requires knowledge of energy efficient technologies such as heat pumps associated with residential homes. The specialist will recruit and engage key stakeholders and team members in the distributor and contractor supply chains, and coordinate with a team of energy efficiency experts. The role involves developing and managing a pipeline of new and existing customers and trade allies to ensure program participation goals are met. Additionally, the specialist will contribute to internal program operations, including data analysis, reporting, application review, invoicing, forecasting, trade ally outreach and training, plan execution, quality control, and client support.

Requirements

Bachelor’s Degree in Energy/Environmental Studies, Energy Management, Communications, Business Admin, or related fields (or applicants can substitute one year of related experience for one year of education)
5+ years of experience in managing customer accounts, creating and executing sales and/or outreach strategies, promoting utility-sponsored energy efficiency programs and/or related experience
Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check and a drug screening
Must have a reliable vehicle for local travel.
Ability to work with all levels of internal employees, as well as outside clients and vendors.
Proficiency in MS Office Applications (Word, Outlook, Excel, Power Point).
Excellent communication and interpersonal abilities.

Nice To Haves

Industry outside sales and/or business development experience or related work experience.
Experience selling and managing accounts in any of the following equipment supply chains: HVAC, heat pump technology.
Experience managing successful energy efficiency opportunities, with specific expertise in one of the following: HVAC contractors, distributors, real estate, federal government, or retail customers.
Proficiency in developing and/or implementing data collection, tracking and reporting processes (i.e. customer relationship management (CRM) efforts)
Experience in mechanical, building material or electrical equipment distribution and sales with established relationships.
Working knowledge of demand side management (DSM) programs.

Responsibilities

Become a lead in building decarbonization by bringing expertise in decarbonizing single-family homes.
Develop and maintain relationships and partnerships with major local, regional and national distributors, suppliers, contractors, and manufacturers to support their participation in building decarbonization.
Cultivate and develop new relationships and partnerships with trade allies and professional organizations to ensure program awareness and adoption.
Maintain strong ongoing communications with participants and other interested stakeholders to assess their needs and to receive feedback on their experience with the program.
Prepare and present targeted presentations as well as promote program awareness and participation at trade shows, trade organizations and stakeholder events, supply house counter days, ride-alongs with sales teams, etc.
Prepare ongoing status reports to document performance and activities demonstrating progress towards program goals, participation, and pipeline management.
Review and analyze QA/QC data for projects reported to client.
Manage projects, budgets, and forecasts effectively.
Analyze market trends and technologies to deploy through residential programs.
Recruit and engage key stakeholders and team members specifically in the distributor and contractor supply chains.
Coordinate with a team of energy efficiency experts.
Develop and manage a pipeline of new and existing customers and trade allies to ensure programs meet building decarbonization participation goals.
Contribute to internal operations, including data analysis, reporting, application review (may include Manual J, S), invoicing, forecasting, trade ally outreach/training development/coordination, execution of plans, quality control measures, and client support.