Senior Program Specialist - CalFresh Porterville Office

Community Services and Employment Training, Inc.•Porterville, CA

1d•$20 - $21•Onsite

About The Position

The purpose of this position is to provide support to the Sr. Program Coordinator by developing a talent pool within the CalFresh spectrum and ensuring business needs are met in a timely manner. The incumbent of this position will work alongside the CalFresh SCC team and is responsible to track job-ready customers and recruiting potential customers in order to fill business needs.

Requirements

Possession of a Bachelor's Degree (B.A.) from a four-year college or university; and/or one to two years related experience and/or training or equivalent combination of education and experience.
Minimum one-year experience providing services to low-income persons.
Ability to read and interpret documents.
Ability to write routine reports and correspondence.
Ability to speak effectively with groups of customers or employees of the organization.
Ability to calculate figures for recording & tracking purposes.
Ability to apply basic recordkeeping principles.
Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
Ability to deal with problems involving several concrete variables in standardized situations.
California Driver's License, and proof of auto insurance.
Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner.
Provide exceptional customer service for individuals from various backgrounds that include efficient, precise, and courteous communication in a dignified environment.
Ability to develop and maintain effective working relationships with employers, co-workers, members of other agencies, and the general public.
Ability to deal with customers in a calm, professional, friendly, and patient manner.
Ability to work under pressure and work with different types of personalities.
Knowledgeable of modern office procedures and methods, proficient in the use of computers, Windows operating system, including Microsoft Office applications (Word, Excel, and Access), and program database.
Possess communication skills, research abilities, flexibility, and an ability to work well with others.
Knowledge of the local labor market and employer expectations.
Possess excellent organizational skills and attention to detail.
Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner.
Ability to work effectively with minimal supervision.
Ability to communicate effectively both verbally and in written form.
Must have the visual ability to perform detailed work at close distances (computer screens).
Must be able to bend, stoop, and reach.
Must be able to read, understand, and explain various forms of written material.

Responsibilities

Provide support to the Business Services Team by entering job orders into CalJOBS and developing marketing flyers as needed.
Assist with organization of Job Squad workshop, which may include – inviting businesses, developing/presenting weekly topics, and collecting resumes.
Collects, organizes, and analyzes information about customers in the "Talent Pool Bank" tracking tool (tests, interviews, abilities, employment interests, and character traits).
Matches customers' job skills with business qualifications; refers qualified customers to Job Developers.
Initiates and maintains ongoing personal contacts with job-ready customers and explains the benefits and employment supportive services provided based on eligibility.
Assists customers in preparing job search portfolios; provides mock interviews and may assist with interview arrangements.
Monitors participant job search progress and maintains open communication with Job Developers if a training possibility becomes available.
Provides Supportive Services on a needs basis to eligible customers.
Maintains case management files and documents contact with customers, employers, and other partners in Approte accurately and in a timely.
Prepares and modifies documents, including correspondence, reports, memos, and emails.
Serves as a customer liaison responding to customer problems, questions, or concerns and coordinates with the proper agency personnel to provide timely and accurate answers for customers.
Follow up with customers as appropriate to document use/success in employee referrals.
Remains updated on program requirements and regulations affecting participants and businesses.
Refers customers to other CSET program resources as applicable.
Participates in outreach events, job fairs, and meetings with partner agencies as assigned.
Participates in training and professional development to build the required knowledge for the position.
Performs other duties, including, but not limited to, fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and procedures.